EXECUTIVE HOUSEKEEPING MANAGER - NEW PROPERTY OPENING IN AUGUST!

TEXAS

WESTERN MANAGEMENT PARTNERS

Laredo, TX Job Details Full-time 22 hours ago Benefits Paid jury duty Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Bereavement leave Life insurance Qualifications Quality control corrective actions Hotel cost control Customer follow-ups Records maintenance Managing commercial facilities cleaning teams Staff supervision Preparation of internal financial performance reports Hotel housekeeping management Team member evaluation Hotel regulations compliance Hotel policy compliance HR communication Corrective actions in cleaning and sanitation Expense management Staff scheduling Hotel quality control Performance Reporting Hotel and accommodations guest special request handling HR legal compliance Answering guest questions Performance feedback (performance evaluation method) Hotel quality assurance Hotel public area cleaning Maintenance activity documentation Hiring Training employees on security practices Customer service training (staff training program) Employee health (regulatory compliance standards) Staff policy implementation Laundry Full Job Description We are thrilled to announce an opportunity to serve as the opening Executive Housekeeping Manager of the new Tru by Hilton in Laredo TX. Join us in partnering with one of the best-in-class hotel operators, Texas Western Hospitality. Don't miss your chance to lead this amazing project! The Executive Housekeeper - Manager will manage the housekeeping and laundry operations of the hotel to ensure that guest rooms, public spaces, and other areas are immaculately clean, organized, and sanitary. Ensures that the housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized. Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees. Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services Supervises work activities of housekeeping staff Ensures adherence to company quality standards by inspecting rooms, including deep cleans Distributes keys and work assignments to staff Addresses guest complaints regarding housekeeping service or equipment Assists General Manager in the selection of housekeeping personnel Assist management staff of the hotel in assuring housekeeping staff is practicing efficient and effective procedures Reports any maintenance repairs to maintenance staff; records repair information in maintenance log Complete follow-ups on vacant and occupied rooms Assumes functions of Housekeeper as necessary Takes control of lost and found items as appropriate Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives. Conducts training classes regarding safety, security, department procedures, and service guidelines. Schedules staffs work schedules and duties according to productivity standards and forecasted occupancy; monitors staffs adherence to schedules and duties. Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads. Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to the appropriate subordinate or manager. Follows up to ensure guest satisfaction. Investigates complaints regarding housekeeping services and takes corrective actions. Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for the efficient operation of the hotel. Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability. Displays a professional image at all times through appearance and dress. Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates. Fulfills Manager on Duty shifts. Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws. Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Medical, Dental and Vision Insurance Flex Spending Account Voluntary Life Insurance Short-Term and Long-Term Disability 401(k) retirement plan with Employer Match Paid Time off Programs Holiday Pay Jury Duty Leave and Bereavement Leave