Pay range: $18.00 to $22.00 per hour Job Title(s):

Team Lead Location:

Altitude Trampoline Park, 5270 Hamner Ave, Eastvale, CA 91752

Reports To:

Assistant General Manager Role Overview:

Altitude Trampoline Park is opening a brand-new location in Eastvale, and we're looking for enthusiastic, responsible, and energetic individuals to join our opening team! The Team Lead is responsible for overseeing the daily operations of the park during their assigned shift. This role ensures that all guests have a safe and thrilling experience while leading a team of court monitors, kitchen staff, front desk staff, and party hosts. You will be the "eyes and ears" on the floor, balancing administrative tasks with active floor management. Altitude will soon share its Eastvale address with TeamUp, an upcoming sister family entertainment venue that will feature Axe Throwing, Duckpin Bowling, Mini Golf, and Darts. Once TeamUp opens, Team Leads may be cross-trained and occasionally scheduled there as business needs require, helping oversee shift operations, staff, and the guest experience. Some TeamUp roles will have additional age and certification requirements.

Responsibilities:

Key Responsibilities Daily Briefings:

Lead pre-shift huddles to communicate daily goals, safety reminders, and booking schedules.

Performance Coaching:

Provide real-time feedback to staff on safety enforcement and guest interaction.

Deployment:

Strategically assign staff to stations (courts, check-in, cafe, or party rooms) to optimize flow and safety.

Protocol Enforcement:

Ensure all court monitors are actively patrolling and enforcing park rules consistently.

Incident Management:

Act as the primary responder for any injuries or equipment issues, ensuring proper documentation and parental communication.

Inspections:

Conduct routine checks of trampoline beds, springs, and padding to ensure 100% equipment integrity.

Conflict Resolution:

Handle guest complaints or concerns with a professional, "service-first" attitude.

Event Oversight:

Coordinate with Party Hosts to ensure birthday parties and corporate events run exactly on schedule.

Atmosphere Control:

Maintain the park's energy by managing music, lighting, and cleanliness.

Opening/Closing:

Manage cash drawers, perform safe drops, and ensure the facility is secured at night.

Inventory:

Monitor supplies for the cafe or front desk and alert management to low stock.

Facility Care:

Ensure the park meets all health and cleanliness standards throughout the shift.

Qualifications & Skills Experience:

2+ years of leadership experience in a fast-paced retail, hospitality, or recreation environment.

Certifications:

CPR/First Aid certification (or willingness to obtain within 30 days).

Communication:

Ability to command attention in a loud environment while remaining approachable to children and parents.

Physical Stamina:

Ability to stand, walk, and move for long periods; comfortable working in a crowded environment.

Availability:

Must be able to work weekends and evenings, as these are peak hours for the park. Must be at least 18 years old. Why Join Altitude? Fun and energetic team culture Flexible scheduling Employee discounts and free jump time Opportunities for growth and advancement Join the Altitude team and help create unforgettable experiences for our guests, one jump at a time!

Job Type:

Part-time Pay:

$18.00 - $22.00 per hour

Work Location:

In person