A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
A Hotel Houseperson responds promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.
HOUSEPERSON DUTIES AND RESPONSIBILITIES
Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine. Cleans rooms, hallways, and restrooms. Washes walls and ceiling, moves furniture's and turn mattress. Sweeps, mops, scrubs, waxes, and polishes floor. Dusts and polishes metalwork. Collects soiled linen for laundering. Received linen supplies from floor shoots. Maintains housekeeping carts. Removes trash collected by room attendants. Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen. Pickup clean linen and refill the par stock of linen on each floor pantry. Deliver towels, cribs, cots, and other items to the guest rooms on requests. Perform duties of room attendant when necessary. Sort linen, stock room attendant closets. Refill the par stock of guest amenities and supplies on each floor pantry. Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. Clean all public areas in the prescribed manner while following department standard operating procedures. Remove soiled linen and trash from the pool side and other service area and take to appropriate locations in the prescribed manner. Assist Houseperson / Room attendants with placing bed boards, roll-ways beds, extra bed etc. Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors. Always respond in a friendly, helpful manner to guests and other colleagues. Take up any tasks assigned by the supervisors as and when needed. Report to work in required uniform and in adherence with the Hotels Dress Code Policy. Must be able to work independently and as a team player. Perform other duties as assigned Operate an industrial dishwasher, washing dishes and glassware by hand when necessary Unload dishes, silverware, and glassware promptly and store them in the appropriate places Carry out basic cleaning tasks around the premises, including emptying trash cans, cleaning drink machines, and cleaning any spills and broken glass immediately Assist cooks and servers as needed, especially during peak hours Report any serious incidents to upper management, such as machine failure or broken facilities Other duties as requested
