A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
The Hotel Housekeeper is responsible for cleaning and maintaining guest rooms, public areas, and hotel facilities to ensure a safe, sanitary, and inviting environment. This position requires attention to detail, efficiency, and a commitment to delivering exceptional hospitality through cleanliness and presentation.
Requirements:
Essential Responsibilities Guest Room Cleaning Clean assigned guest rooms according to hotel standards. Make beds with fresh linens and replace towels and amenities. Dust, vacuum, sweep, and mop floors. Clean and sanitize bathrooms, including showers, tubs, sinks, toilets, mirrors, and fixtures. Replenish toiletries, coffee supplies, and guest amenities. Remove trash and recyclables. Inspect rooms to ensure they are guest-ready before reporting them as clean. Public Area Cleaning Maintain cleanliness of hotel lobbies, hallways, elevators, stairwells, public restrooms, and common areas. Empty trash receptacles and replace liners. Dust furniture, artwork, and decorative fixtures. Clean windows, glass doors, and mirrors as assigned. Laundry & Linen Collect, sort, and transport soiled linens and towels. Restock housekeeping carts with clean linens and supplies. Report damaged linens and missing inventory. Assist with laundry operations as needed. Quality & Safety Follow hotel cleaning procedures and brand standards. Safely use cleaning chemicals and equipment. Comply with OSHA, hotel safety policies, and infection-control procedures. Immediately report maintenance issues or safety hazards. Secure guest rooms and protect guest privacy and property at all times. Guest Service Greet guests warmly and professionally. Respond courteously to guest requests. Report lost and found items according to hotel policy. Notify management of guest concerns or special requests. Qualifications Previous housekeeping or hotel experience preferred but not required. Ability to work independently with minimal supervision. Strong attention to detail. Dependable with excellent attendance. Positive attitude and strong work ethic. Ability to communicate effectively with guests and team members. Physical Requirements Stand, walk, bend, kneel, reach, and climb throughout the shift. Lift, push, or pull up to 50 pounds. Push housekeeping carts throughout the property. Perform repetitive cleaning tasks for extended periods. Schedule Must be available to work weekends and holidays. Flexible schedule based on hotel occupancy. Typical shifts are daytime hours with occasional extended shifts during peak occupancy. Performance Expectations Housekeepers are expected to: Clean guest rooms within established productivity standards (typically 30-40 minutes per occupied room , depending on room condition). Meet hotel quality inspection standards. Maintain excellent attendance and punctuality. Deliver friendly, professional service to every guest. Protect guest privacy and maintain confidentiality. Benefits Competitive hourly pay Employee discounts On-the-job training Opportunities for advancement Join Our Team If you take pride in creating clean, comfortable spaces and enjoy making a positive impact on every guest's stay, we'd love to hear from you. Join the OS Hotel team and help deliver exceptional hospitality every day.
