Ensuring Financial Success Community & Associate Global Focus Engagement Driving Guest Presentation of Loyalty Our Hotels Title:

House Person Direct Report:

Executive Housekeeper/Assistant Housekeeper Responsible for: Public/Associate areas Liaises with: Guests, Housekeeping, Maintenance, Management Primary Objective of Position Responsible for cleaning and maintaining all public areas to include lobby, food and beverage areas, public rest rooms, corridors, meeting rooms, stairways, vending areas, pool areas, fitness center, business center and back of the house. Complete the Public Area checklist. To embrace the values of the Company Culture and Guiding Principles. Major Areas of Accountability 1) Ensures guest satisfaction by cleaning and maintaining all public areas and associate areas daily according to operational policies and standards. Clean and maintain the tile floors using wet mop, dry mop and extractor or buffer. As you mop set up safety signs. Mop only one half of an area at a time so that you leave a dry traffic area for people to walk. Vacuum carpeted areas. Clean glass doors and windows. Dust all surfaces. Report all maintenance issues. Empty trash from housekeeper carts, as well as trash cans throughout the hotel and exterior. Clean and restock public and associate restrooms. Clean and reset meeting rooms, to include cleaning the bathrooms located within a meeting room. Clean fitness center, sanitizing machines. Bring all items left in public areas to Housekeeping office for "Lost and Found" handling. Clean outside parking areas of trash and debris. Snow removal on sidewalks and at entrances. Reports unusual circumstances to Housekeeping Supervisor.

Practice chemical use safety:

Never mix chemicals and store chemicals in properly labeled containers. 2) Provide quality service to the guest by responding to their requests promptly, efficiently, and courteously. Be prepared to answer questions about hotel services, the community, points of interest, travel directions, etc. Assist with the delivery of supplies, cribs, and rollaway beds to guest rooms. Assist with delivering luggage or packages to guest room, when requested. House Person 2017 Ensuring Financial Success Community & Associate Global Focus Engagement Driving Guest Presentation of Loyalty Our Hotels 3) Maximizes job efficiency by maintaining and organizing supply cart, supply closet and vacuum cleaner. Stocks supply cart correctly. Cleans cart and vacuum cleaner on a regular basis Checks stock daily. Notifies Housekeeping Supervisor immediately if any stock shortages exist. Pulls any damaged or rewash linen and returns them to the Housekeeping department. 4) Ensures the property consistently maintains a clean, hospitable and professional environment Adheres to Hotel's standards of operations. Ensuring compliance with licensing laws, health and safety and other statutory regulation. Maintains safe and secure environment for guests and associates. Maintain a clean, pleasant, and professional image to the guest. Follows hotel's grooming and dress standards and wear the proper uniform at all times. Attends work on time as scheduled. Do not leave guest room/pass keys on your cart. 5) General Job Performance Requirements. Associate is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate. Requests assistance as needed. Requires strong attention to detail. Ability to communicate to guests and team members verbally or in written form. At all times projects a favorable image of the Hotel to the public. 6) General Physical Requirements. The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation. Move, transport, put, install, remove, replace, position, place, and transfer. Move about or to, position self. Operate, adjust attach, position, set up, handle, tend to activate, apply, measure, use, modify, input, compile, retrieve, make, create, collect, inspect, prepare, service. Stand for extended periods of time. Communicate, converse, discern, convey, discuss. House Person 2017 Ensuring Financial Success Community & Associate Global Focus Engagement Driving Guest Presentation of Loyalty Our Hotels Determine, identify, recognize, perceive, estimate, judgment, compare, observe, assess. Ability to bend, lift, kneel, and be in motion for the full day. Must be able to move continuously during work hours and able to lift and/or carry 75 pounds. Education and/or Experience One to three month's related experience and/or training; High school diploma; or equivalent combination of education and experience. Competencies Be at work consistently and on time; Arrive at meetings on time. Able to read and interpret written information. Able to work alone or with others. Able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan. Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail. Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly. Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance. Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics. Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process. Contribute to building a positive team spirit; ask for and offer help when needed. Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values. Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure. The above is not to be considered a day-to-day description of all duties to be performed. Any task assigned, requested, or deemed necessary by your supervisors should be considered to be a part of your responsibilities.

EOE/V/M/F

Job Types:

Full-time, Part-time Pay:

From $16.50 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person