A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
: Clean rooms quickly, neatly, and efficiently. Ensure guest room corridors are clean. Clean hallways, lobby, lounges, restrooms, corridors, elevators, stairways, locker rooms and other areas to proper health standards. Clean rugs, carpets, upholstered furniture, using vacuum cleaners. Empty wastebaskets, empty and clean ashtrays, and transport waste to disposal areas. Sweep, scrub, using brooms, mops. Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy. Polish silver accessories and metalwork such as fixtures and fittings; replace light bulbs.
Replenish supplies:
drinking glasses, linens, writing supplies, bathroom items. Sort, count, and mark clean linens, store in linen closets. Wash windows, walls, ceiling, and woodwork, waxing and polishing as necessary. Request repair services. Deliver ironing boards, baby cribs, and roll away beds to guests rooms. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Dust window blinds. Observe precautions required to protect hotel and guest property, label and submit damage, theft, and found articles to supervisors.
Document any deficiencies:
mechanical/electrical problems from guest rooms and report to housekeeping lead. Carry lines, towels, toilet items, and cleaning supplies, using wheeled carts. Maintain a friendly, approachable attitude toward guests and staff. Maintain a clean and professional appearance.
JOB PREREQUISITES
Above average oral communication skills Excellent customer service Problem solving capability High capacity for learning This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.
EDUCATION
High School diploma or
GED. EXPERIENCE
2 years as housekeeper preferred.
LICENSES OR CERTIFICATIONS
Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.
PHYSICAL REQUIREMENTS
Strength to move up to 50 lbs. at a time. Must be able to stand or walk for a minimum of 8 hours and maneuver in or outside the casino. Visual acuity to observe and react to handle customer complaints or questions. Ability to work in a fast paced environment. Must be able to bend, kneel, twist and stretch/reach above head. Have good dexterity in fingers
WORK ENVIRONMENT
We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights . Must be able and willing to work nights, weekends and holidays as needed. Ability to work in fast paced environment. To provide a high standard of cleanliness throughout the hotel
