A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Work in cooperation with the bus driver to load and unload students and ensure safety and orderly conduct.
Minimum Qualifications:
Experience working with children with special needs is desired
Strong communication and human relations skills
Ability to work with various groups, teachers, administrators, and students
Ability to work flexible hours
Knowledge of and adherence to all policies, regulations, and procedures
Vision and hearing are adequate to exercise job responsibilities in a safe manner
High School diploma, GED, or its equivalent is desired
Core Job Functions:
Administer emergency first aid if and when it is needed within the realm of training
Maintain discipline when students are on the bus and work with the driver to report negative student behavior issues through the proper channels
Ensure passengers remain in their seats with their seat belts buckled, and that the passengers conduct themselves in a safe manner
Report any safety problem or potential safety problem to the appropriate management staff
Participate in bus safety drill programs for all schools and maintain necessary records
Keep emergency evacuation plans up to date
Work as a team, assist passengers and the bus driver in any emergency
Check the entire bus for passengers and/or passengers' belongings at the end of each run
Know the route, location of stops, and which passengers should board or exit the bus
Assist the bus driver if and when backing is required
Know and be able to operate all emergency equipment, wheelchair equipment, passenger restraints, and two-way radio
Report all incidents and accidents immediately to the bus driver and proper authorities according to department policy and procedure
Keep up to date on all personal certification requirements for the position
Be flexible and willing to perform other duties relating to the general job function as assigned by the supervisor in a safe and prudent manner
Core Values:
Excellence in all we do. No matter how large or small, we value excellence in all parts of this organization. Excellence is a value and a quality, and it is our most important product.
Equity and fairness in all things. Education is the great leveler, and we intend for all our students, staff, and patrons to have the opportunity, tools, and ability to succeed and excel.
Collaboration is an effective decision-making model as well as an effective morale-enhancing model.
Integrity is simply non-negotiable. Honesty, integrity, and reliability are the foundations of our organization.
Efficiency is the essence of being a good steward of public trust. We are supported by our community because we continually demonstrate our ability to produce the very best by carefully using the resources available.
Professional Qualities:
Respond to all internal and external customers, as it relates to position, in a prompt, efficient, friendly, and patient manner
Function effectively as a team member
Be responsible, reliable, and punctual
Be flexible and adaptable to change
Positively accept direction
Maintain courteous, cooperative working relationships with students, staff, and parents
Direct constructive criticism toward improving the district
Exercise positive problem-solving behavior and conflict resolution skills
Adhere to the dress code appropriate to the site and job
Share sensitive student and staff information on a need-to-know basis
Be a positive role model
Work with a large cross-section of people in a professional and non-judgmental manner
Physical Requirements - Bus Drivers and Bus Attendants
This position requires a range of physical abilities to perform the essential duties.
Physical Demands:
You may be required to do the following tasks frequently:
Standing, walking, stooping, kneeling, crouching, and sitting.
Using finger or manual dexterity and repetitive finger motion.
Speaking, hearing, and seeing (with or without correction).
Maintaining focus for extended periods.
Lifting & Force:
The job involves lifting and moving objects with the following frequency:
Occasionally:
up to 50 pounds of force.
Frequently:
up to 30 pounds of force.
Constantly:
up to 30 pounds of force.
Working Environment:
You may encounter some of the following conditions:
Travel, odors, dust, and poor ventilation.
Limited workspace, loud noises, and bloodborne pathogens.
Additional Requirements
You must be able to pass a physical performance test in accordance with the Arizona Department of Public Safety and the Arizona Administrative Code.
Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this job.
Note:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.
Updated 9/8/25
Position Type:
Full-Time
Salary:
$17.86 to $18.77 Per Hour
Job Requirements
Contact Information
Rashad Tyree Mayes , Recruiter
