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Big Bus Tours

Cruise Operations Assistant

Pay: Not specified

Posted: 6 weeks ago

Location: Hialeah, FL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/21/2026

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What they do

A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

$33,839 / year median in Florida

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Job Description

Big Bus Tours is a leading global Double-decker Bus sightseeing tour company. Currently, we have immediate openings for professional and personable Crusie Operations Assistants. We are seeking individuals that enjoy working with people and can demonstrate excellent people skills, are friendly, courteous and enjoy being around people. Benefits Starting rate $16.00 Health, Dental and Vision Insurance benefits 401k,

Aflac and Life Insurance Paid Time Off Ticket Sales Commissions Pay Frequency:

Weekly Any holidays worked are paid time and a half. Key areas of

Responsibility Greeting and Check-in:

Greet guests at assigned Cruise Terminals and check them in for the tour in accordance with the Company's daily schedule.

Booking Redemption:

Redeem vouchers and bookings based on cruise line procedures and collect any necessary documentation.

Luggage Management:

Lead the tagging, organizing, and physical handling of guest luggage upon check-in and guest retrieval.

Transportation Dispatch:

Dispatch tour or transfer buses from assigned cruise terminals and Bayside Marketplace to maintain the daily schedule.

Guest Relations:

Attend to cruise guests at the terminal and provide accurate product information to potential customers.

Transfer Coordination:

Direct guests on their respective post-tour transfers and ensure they are aware of their itineraries throughout the day.

Maintenance & Incidents:

Responsible for reporting operational faults and customer complaints to the Cruise Operations Supervisor.

Fleet Support:

Drive Company vehicles between terminals, company depot, and pick-up points if qualified and requested to do so.

Professional Standards:

Comply with all standards and rules dictated within the employee handbook.

Experience / Qualifications

required Strong communication, customer service, and organizational skills. Ability to multitask and work in a fast-paced operational environment. Flexible availability, including weekends and holidays. Two years' experience in tourism, hospitality, transportation, or cruise operations preferred. Valid driver's license