Full Job Description Description:

The Wyndham Deerfield Beach Resort is looking for a passionate and professional Reservations Agent to join our team. The Reservations Agent will be responsible for responding to incoming calls, emails, and other inquiries from customers, providing excellent customer service. The successful candidate will have exceptional communication skills, strong organizational abilities, and the ability to multitask. The Reservations Agent must have a positive attitude and be able to handle challenging situations with tact and grace. If you are enthusiastic, motivated, and have a passion for customer service, we would love to hear from you!

Requirements:

Job Responsibilities

Provide customer service to guests over the phone, in person, and via email
Respond to customer inquiries and provide accurate information about the hotel's services, rates, and amenities
Answer customer questions regarding availability of rooms and rates
Enter customer information into the reservations system accurately and efficiently
Process payments and issue confirmation numbers
Resolve customer complaints and coordinate with other departments to ensure customer satisfaction
Monitor availability of rooms and take action to maximize occupancy
Update customer profiles and track reservations
Maintain records of guest preferences
Keep abreast of current promotions and packages being offered by the hotel
Assist guests with special requests and provide information related to local attractions and transportation. Job Requirements
Excellent customer service and communication skills
Ability to handle customer inquiries and complaints in a professional manner
Highly organized and the ability to multi-task
Ability to work in a fast-paced environment
Proficient in computer applications such as Microsoft Office, internet browsers, and reservation systems
Knowledge of hotel operations and customer service
Knowledge of hotel products, services, and amenities
Ability to maintain records and accurately enter data into the system
Ability to work independently and as part of a team
Must be available to work flexible hours including evenings, weekends, and holidays
Must be able to stand for long periods of time.

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