A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
Join Our Team as a PBX Reservation Agent at WinStar World Hotel! Are you a friendly and organized individual with a passion for providing exceptional service? Were looking for a Reservation Agent to join our dynamic team! As a key part of our hotel operations, youll play a crucial role in creating memorable guest experiences by handling incoming calls, booking reservations, and ensuring every guest request is met with a smile. $16 to $18 per hour
DOE What Youll Do:
Be the
First Point of Contact:
Answer calls with a welcoming and friendly attitude, always delivering top-notch customer service.
Handle Reservations:
Book, modify, and cancel reservations accurately and efficiently using our Reservation Management System (LMS).
Provide Excellent Guest Support:
Address inquiries on hotel services, room availability, and promotions, and ensure guest satisfaction from start to finish.
Promote Hotel Services:
Share the excitement of our amazing hotel offerings with guests and encourage them to explore all we have to offer.
Upsell Rooms & Packages:
Maximize revenue by suggesting upgrades and promotional packages. Coordinate with
Other Teams:
Work closely with the Front Desk, Sales, and Food & Beverage teams to ensure seamless guest experiences and stay on top of arrivals, special requests, and group bookings.
Stay Organized & Detail-Oriented:
Keep track of guest requests, review daily booking reports, and ensure all reservations are properly entered and confirmed. Be a
Problem Solver:
Handle any changes, cancellations, or special requests with a solution-oriented approach, ensuring every guest feels valued and cared for. Be a
Brand Ambassador:
Represent the hotels high standards and services, and make sure every guest interaction is warm, professional, and memorable.
What Were Looking For:
Strong Communication Skills:
Youll need to be able to communicate clearly and professionally with guests, and have a friendly, helpful tone on the phone. Attention to
Detail:
Accuracy is key when inputting reservations and handling guest requests.
Team Player:
Collaborate with your colleagues across departments to create an outstanding experience for our guests.
Adaptability:
Be comfortable working in a fast-paced, sometimes high-pressure environment, while maintaining a positive attitude.
Tech-Savvy:
Experience with reservation systems (LMS, Delphi) is a plus, but well provide training to help you succeed.
Guest-Centric:
A passion for hospitality and helping guests enjoy their stay!
Physical & Mental Demands:
Ability to lift and carry up to 25 pounds. Ability to perform tasks requiring manual dexterity, including operating office equipment like computers and fax machines. Strong written and verbal communication skills in English. Ability to work in varying temperatures and mental or physical stress while maintaining focus. If you're passionate about providing exceptional service and want to be part of a fantastic team, apply today and start your career at WinStar World Hotel!
