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Salamander Collection
Reservation Agent
Career Insights for Reservation / Ticket Agent
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What they do
A Reservation or Ticket Agent confirms passenger reservations and sell or prints tickets at an airport, train or bus station or ferry office. Provides information on travel schedules and the cost of different tickets or fares.
$37,746 / year median in Virginia
+5% projected growth
Job Description
Here's an Indeed-optimized version that incorporates high-ranking hospitality and reservations keywords while remaining engaging and attractive to candidates.
Reservations Sales AgentSalamander Middleburg | Middleburg, VALuxury Hospitality Sales | Reservations | Commission OpportunityAbout Salamander MiddleburgLocated in the heart of Virginia's renowned horse and wine country, Salamander Middleburg is a Forbes Five-Star and AAA Five Diamond luxury resort offering an exceptional guest experience through personalized service, world-class accommodations, award-winning dining, and unforgettable experiences.
At Salamander Middleburg, our Service Professionals are the foundation of our success. We are passionate about creating memorable experiences for our guests while providing rewarding career opportunities, competitive benefits, and a culture built on teamwork, respect, and excellence.
If you enjoy luxury hospitality, sales, customer service, and helping guests plan unforgettable stays, we'd love to meet you.
Position SummarySalamander Middleburg is seeking an energetic, service-driven Reservations Sales Agent to join our Reservations team.
As the first point of contact for many of our guests, you will provide exceptional customer service while converting inquiries into reservations. You'll assist guests with booking accommodations, spa experiences, dining, packages, and special promotions while maximizing revenue through consultative selling and upselling opportunities.
This position offers competitive hourly pay plus commission, allowing high performers to increase their earnings.
What You'll DoAnswer inbound reservation calls and emails while delivering Forbes Five-Star service.
Sell guestrooms, vacation packages, promotions, and resort experiences.
Upsell room categories, spa appointments, dining reservations, and resort amenities.
Build rapport with guests and identify their travel needs.
Process new reservations, modifications, cancellations, and special requests accurately.
Maintain detailed guest records using the OPERA Property Management System (PMS).Assist with group reservations, rooming lists, and billing updates.
Coordinate with Front Office, Conference Services, Housekeeping, Spa, and other departments to ensure seamless guest experiences.
Monitor booking trends, cancellations, arrivals, and occupancy reports.
Meet or exceed monthly sales and conversion goals established by leadership.
Maintain thorough knowledge of resort amenities, seasonal promotions, dining venues, activities, and local attractions.
What We're Looking ForPreferred QualificationsHigh School Diploma or GED requiredPrevious experience in:
Hotel ReservationsLuxury HospitalityGuest ServicesFront DeskHotel SalesCustomer ServiceCall CenterTravel IndustryExperience with
Passionate about luxury hospitalitySales-oriented with the ability to confidently recommend upgrades and packagesFriendly, professional, and guest-focusedDetail-oriented and highly organizedComfortable multitasking in a fast-paced environmentA strong communicator and team playerDependable with excellent time management skillsAble to work a flexible full-time schedule, including weekends and holidays between 8:00 AM and 8:00 PMWhy Join Salamander Middleburg?
Competitive CompensationHourly PaySales CommissionPerformance RecognitionOutstanding BenefitsMedical, Dental & Vision Insurance401(k) Retirement PlanPaid Time OffCompany-Paid HolidaysComplimentary Associate MealsEmployee Discounts on Rooms, Dining, Spa, Golf, and RetailCareer Development & Internal Promotion OpportunitiesEmployee Recognition ProgramsWhy You'll Love Working HereSalamander Middleburg is more than a luxury resortit's a place where careers flourish. Whether you're growing your hospitality career or bringing your reservations and sales expertise to a Forbes Five-Star destination, you'll be part of a team committed to excellence, service, and creating extraordinary guest experiences every day.
Apply today and begin your hospitality career with one of Virginia's premier luxury resorts.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local lawIND123
Reservations Sales AgentSalamander Middleburg | Middleburg, VALuxury Hospitality Sales | Reservations | Commission OpportunityAbout Salamander MiddleburgLocated in the heart of Virginia's renowned horse and wine country, Salamander Middleburg is a Forbes Five-Star and AAA Five Diamond luxury resort offering an exceptional guest experience through personalized service, world-class accommodations, award-winning dining, and unforgettable experiences.
At Salamander Middleburg, our Service Professionals are the foundation of our success. We are passionate about creating memorable experiences for our guests while providing rewarding career opportunities, competitive benefits, and a culture built on teamwork, respect, and excellence.
If you enjoy luxury hospitality, sales, customer service, and helping guests plan unforgettable stays, we'd love to meet you.
Position SummarySalamander Middleburg is seeking an energetic, service-driven Reservations Sales Agent to join our Reservations team.
As the first point of contact for many of our guests, you will provide exceptional customer service while converting inquiries into reservations. You'll assist guests with booking accommodations, spa experiences, dining, packages, and special promotions while maximizing revenue through consultative selling and upselling opportunities.
This position offers competitive hourly pay plus commission, allowing high performers to increase their earnings.
What You'll DoAnswer inbound reservation calls and emails while delivering Forbes Five-Star service.
Sell guestrooms, vacation packages, promotions, and resort experiences.
Upsell room categories, spa appointments, dining reservations, and resort amenities.
Build rapport with guests and identify their travel needs.
Process new reservations, modifications, cancellations, and special requests accurately.
Maintain detailed guest records using the OPERA Property Management System (PMS).Assist with group reservations, rooming lists, and billing updates.
Coordinate with Front Office, Conference Services, Housekeeping, Spa, and other departments to ensure seamless guest experiences.
Monitor booking trends, cancellations, arrivals, and occupancy reports.
Meet or exceed monthly sales and conversion goals established by leadership.
Maintain thorough knowledge of resort amenities, seasonal promotions, dining venues, activities, and local attractions.
What We're Looking ForPreferred QualificationsHigh School Diploma or GED requiredPrevious experience in:
Hotel ReservationsLuxury HospitalityGuest ServicesFront DeskHotel SalesCustomer ServiceCall CenterTravel IndustryExperience with
OPERA PMS
preferredMicrosoft Office proficiency (Excel, Word, Outlook)Typing speed of 50+ WPMExcellent verbal and written communication skillsSuccess in This RoleWe're looking for someone who is:Passionate about luxury hospitalitySales-oriented with the ability to confidently recommend upgrades and packagesFriendly, professional, and guest-focusedDetail-oriented and highly organizedComfortable multitasking in a fast-paced environmentA strong communicator and team playerDependable with excellent time management skillsAble to work a flexible full-time schedule, including weekends and holidays between 8:00 AM and 8:00 PMWhy Join Salamander Middleburg?
Competitive CompensationHourly PaySales CommissionPerformance RecognitionOutstanding BenefitsMedical, Dental & Vision Insurance401(k) Retirement PlanPaid Time OffCompany-Paid HolidaysComplimentary Associate MealsEmployee Discounts on Rooms, Dining, Spa, Golf, and RetailCareer Development & Internal Promotion OpportunitiesEmployee Recognition ProgramsWhy You'll Love Working HereSalamander Middleburg is more than a luxury resortit's a place where careers flourish. Whether you're growing your hospitality career or bringing your reservations and sales expertise to a Forbes Five-Star destination, you'll be part of a team committed to excellence, service, and creating extraordinary guest experiences every day.
Apply today and begin your hospitality career with one of Virginia's premier luxury resorts.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local lawIND123