District General Admin Manager Collier Orthothic and Prosthetics Oakland, CA Job Details Part-time $80,000 - $90,000 a year 1 day ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Streamlining administrative processes as a healthcare practice manager Teamwork Team member evaluation Business intelligence Intake Operations coordination Coaching Process design Workplace dispute resolution Process improvement Performance feedback (performance evaluation method) Leadership development Medical scheduling Administrative experience Team development Professional development support Technology management Leading team collaboration initiatives Meeting facilitation Root cause analysis Change management support (employee development activity) AI-driven automation Leadership development initiative Cross-functional team management Healthcare compliance Cross-functional communication Full Job Description

COLLIER-LAURENCE O&P NOW HIRING

District General Admin Manager Lead | Align |

Grow Position Title:

District General Admin Manager Reports To:

Executive Leadership Locations Managed:

Three or more Northern California locations, including

Sacramento, Pleasant Hill, and Oakland Direct Reports:

Ten administrative staff members

Employment Type:

Full-time, exempt

Compensation:

$80,000 to $90,000 annually, plus performance bonus

Benefits:

Health, paid time off, and 401(k) eligibility

AI Proficiency:

Artificial intelligence fluency required

ABOUT COLLIER-LAURENCE O&P

Our mission is to enhance lives by providing innovative, custom-made orthotic and prosthetic solutions that restore mobility, improve functionality, and empower individuals. We are focused on increasing our reach to impact more lives and empower patients with life-changing solutions. This growth will be driven by our unwavering commitment to our "I-Care" philosophy which is built on our core values of intention, competency, accountability, results, and excellence. We are a growing company and are always looking to add team members who share our commitment to patient care every day.

POSITION SUMMARY

The District General Admin Manager is the district-level leader responsible for the administrative operations of three or more Collier-Laurence O&P locations across Northern California. This leader owns scheduling, patient intake, insurance verification, cash reporting, working progress of patient flow and compliance across every office, and is accountable for building systems and a team culture that perform consistently whether or not the leader is in the room. This role requires proven experience managing multiple direct reports across more than one location, a track record of integrating administrative, billing, and clinical functions into one coordinated operation, and the communication skill to serve as the primary liaison between administrative staff and executive leadership. Why This Role Exists Our VP of Operations and executive leadership are focused on growth, driving high-margin referrals from specialty physicians and scaling clinical capacity. They need a trusted district-level administrative leader who owns the back-of-house operations completely, so leadership can focus forward.

OBJECTIVES

Operations Leadership

• Directly manage Ten administrative staff members across three or more locations
• Conduct one-on-one meetings with each direct report every month using a structured agenda
• Lead PPF (Personal, Professional, Financial) goal-setting conversations with each team member
• Facilitate monthly administrative team meetings that align with the company's core values and operational goals
• Oversee scheduling, patient intake, insurance verification, cash reports, and compliance across all offices
• Become a champion and Ensure Opie Anywhere practice management software training and adoption stays complete and consistent across all sites Cross-Department Integration
• Coordinate between the administrative, billing, clinical, and operations teams to eliminate process gaps
• Serve as the primary liaison between administrative staff and executive leadership
• Standardize protocols across all locations, including Kaiser workflows, Advance Beneficiary Notice procedures, scheduling rules, and patient communication standards
• Drive delivery targets, track daily and weekly dashboards, and report performance metrics to leadership Culture and Team Development
• Build a culture by design, not by default, and enforce and model our five core values in every interaction
• Identify top performers and develop career pathways for each team member's growth
• Own onboarding for new administrative hires, from pre-arrival checklists through the PPF goal conversation
• Address performance issues early and with structure through coaching, documentation, and resolution AI and Technology Leadership
• Actively use Claude AI for drafting communications, building workflows, summarizing meeting outcomes, and streamlining administrative tasks
• Champion technology adoption across administrative teams, including practice management software, dashboards, and artificial intelligence tools
• Use Business Intelligence reporting to surface operational data and inform decisions

COMPETENCIES

Must-Haves

• Three to five or more years of multi-location administrative or operations management experience
• Demonstrated ability to manage five or more direct reports simultaneously
• Experience integrating operations across departments (scheduling, billing, intake, compliance)
• Proficiency with Claude AI or similar artificial intelligence tools, used to work smarter rather than to avoid the work
• Comfort with structured meeting cadences, including one-on-ones, PPF conversations, and team meetings
• Strong written, verbal, and cross-functional communication skills
• Experience leading people through change, including new technology rollouts, process standardization, or leadership transitions, with the communication skill to bring a team along rather than simply directing it
• Ability to diagnose root causes of underperformance at the individual, team, or location level, and to build a specific corrective plan rather than applying a generic fix
• Proven track record of developing frontline staff into future leaders, including identifying readiness for advancement and building the coaching plan to get them there
• Strong conflict resolution skills, with the ability to navigate friction between departments, personalities, or competing priorities without letting it affect patient care or team morale

EDUCATION AND EXPERIENCE

• Background in orthotic, prosthetic, durable medical equipment, or healthcare administration
• Experience with Opie Anywhere or similar practice management platforms
• Familiarity with Medicare, Medi-Cal, Kaiser, Private Ins, or insurance authorization workflows
• Experience implementing goal-setting frameworks such as PPF, KPI, or SMART goals
• Cardone Ventures training on People Essentials, Teamwork Book, and Operations is a plus

SUCCESS LOOKS LIKE

In your first 30 days

• One-on-one meetings established with all Ten Admin
• All locations visited, with operational gaps documented and prioritized
• First round of PPF conversations initiated with each team member In your first 90 days
• Standardized protocols active across all locations
• Dashboard tracking in place for delivery targets, scheduling accuracy, and key KPIs
• Claude AI integrated into your daily workflow and being modeled for your team At six months
• Team performance measurably improved, with turnover down and output up
• Administrative operations running with high consistency across all sites
• Leadership fully confident delegating multi-location admin decisions to you

WHY JOIN COLLIER-LAURENCE O&P

• We are a company that invests in our people, where one-on-ones, PPFs, and career growth paths are standard, not optional
• You will have real authority, because this role carries operational ownership, not just coordination
• We are growing, which means more locations, more patients, and more opportunity for the right leader
• We use cutting-edge tools, software, and AI to make your team smarter and faster
• Our leadership team reads, trains, and builds systems based on best-in-class sources like Natalie Dawson's Teamwork and Cardone Ventures 10X principles

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Ability to travel between multiple locations within the district weekly

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Collier-Laurence O&P recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire locally, at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with patients, colleagues, and partners.

HOW TO APPLY

We hire, fire, reward, and recognize people based on their Core Values alignment. If you have read TeamWork by Natalie Dawson, tell us, because it matters. To apply, send the following to our hiring team:

• Your resume, focused on multi-location management experience
• A brief cover letter answering this question: how have you used one-on-ones or PPF-style conversations in a previous role
• One example of a process you standardized across multiple locations or departments
• Your experience with AI tools, specifically how you use them in your day-to-day work Apply at:

Subject Line:

District General Admin Manager, [Your Name]

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person