F&B Assistant Manager, Pool & IRD Rebel Hotel Company - 1.9 Santa Barbara, CA Job Details Full-time 18 hours ago Qualifications Retail sales transactions Food service closing procedures Employee onboarding Staff performance monitoring Staff supervision Hotel and accommodations payment processing Food service customer order management Team supervision Food service opening procedures Incident report management Coaching Staff scheduling Sanitation Operations coordination planning Team scheduling Mid-level Accurate transaction records management Team development Store opening/closing procedures Professional development support Hotel staff training Hotel and accommodations guest complaints handling Managing food service teams POS systems Tracking inventory levels Communication skills Communication with kitchen staff Full Job Description The Food & Beverage Assistant Manager, Pool & In-Room Dining (IRD) supports the daily operation, service execution, team performance, and guest experience for El Encanto's Pool and In-Room Dining operations. This hands-on leadership role helps ensure that both areas are properly prepared, staffed, and supported throughout each service period while maintaining consistent and personalized luxury hospitality. Working closely with the Food & Beverage Manager, Pool & IRD, Culinary leadership, and hotel departments, the Assistant Manager provides floor supervision, team direction, service recovery, shift coordination, and operational follow-through. The position requires strong communication, attention to detail, flexibility, and the ability to move between Pool and IRD priorities based on guest demand and business needs.

MAIN DUTIES AND RESPONSIBILITIES

Pool & In-Room Dining Service Operations Support daily Pool and In-Room Dining operations, ensuring attentive, personalized, and efficient service. Maintain an active floor presence, supporting the team and overseeing service execution, order accuracy, presentation, delivery, and guest follow-up. Monitor service pacing, guest requests, cleanliness, and operational readiness, addressing concerns and supporting service recovery as needed. Engage with guests, recognize preferences, and coordinate with Culinary and hotel departments to deliver a seamless resort experience. Maintain strong knowledge of menus, beverages, dietary accommodations, resort offerings, and property activities. Team Supervision, Training & Service Standards Provide daily direction and support to Pool and IRD team members, reinforcing consistent service standards and efficient operations. Conduct pre-shift briefings and communicate VIPs, business levels, special requests, menu updates, and daily priorities. Support onboarding, training, coaching, scheduling, and team development while communicating staffing or performance concerns to Food & Beverage leadership. Coordinate daily assignments, service areas, side work, and opening and closing responsibilities. Reinforce El Encanto's service, grooming, sanitation, safety, responsible alcohol service, and professional conduct standards. Administrative, Financial & Operational Support Assist with monitoring revenue, labor, overtime, inventory, operating supplies, and other Pool and IRD performance measures. Support inventory controls and ensure guest charges, service charges, discounts, voids, and point-of-sale transactions are handled accurately. Maintain accurate shift notes, guest recovery details, incident documentation, checklists, and other operational records. Communicate important guest, team, safety, and operational matters to Food & Beverage leadership. Support special events, seasonal programming, and resort activations while identifying opportunities to improve service, efficiency, and the overall guest experience.