Front of House Operations Manager - Food & Beverage The Surf Hotel and Surf Chateau are located in the heart of Buena Vista's South Main neighborhood, surrounded by the Arkansas River and some of Colorado's best outdoor recreation. Our property includes Wesley & Rose, a restaurant and bar, hotel accommodations, event spaces, weddings, concerts, and a variety of special events. We are looking for a Front of House Operations Manager to lead the front-of-house food and beverage operations at Wesley & Rose and support our event and hotel operations. This is a hands-on leadership position for someone who enjoys being on the floor, working alongside their team, connecting with guests, and keeping a busy operation running smoothly. The FOH Manager oversees restaurant and bar service, staffing, training, beverage inventory, guest experience, and day-to-day operations. What You'll Do Oversee front-of-house operations at Wesley & Rose, including restaurant, bar, and event service. Be a consistent FOH presence during peak service and through closing five nights per week. Lead, support, train, and coach FOH staff. Hire and onboard new team members with support from the leadership team. Create and manage FOH schedules for restaurant and event operations. Maintain high standards for guest service, food and beverage service, cleanliness, music, lighting, and overall atmosphere. Welcome guests and help create a warm, fun, and inclusive environment. Handle guest concerns and complaints with kindness and professionalism. Oversee bar operations, including recipes, training, organization, and service standards. Order and monitor beverage inventory for Wesley & Rose, events, the lobby cooler, hotel rooms, and residences. Help control labor and product costs and reduce unnecessary waste. Ensure accurate timekeeping and daily tip-outs. Work closely with the Executive Chef, Events Manager, General Manager, and other departments. Support banquet captains and event leads. Participate in Hotel Manager on Duty (MOD) coverage. Ensure compliance with sanitation, safety, and responsible alcohol-service standards. Identify recurring operational issues and help develop systems to prevent them. Conduct staff evaluations and address performance issues as needed. Ensure FOH staff maintain required TIPS and ServSafe certifications. What We're Looking For Previous hospitality, restaurant, or food & beverage management experience. Strong bar and beverage knowledge. Experience leading, training, and supporting a team. Excellent guest-service and communication skills. Ability to stay calm and organized during busy service. Strong attention to detail and follow-through. A hands-on management style and willingness to jump in wherever needed. Ability to work well with BOH, events, hotel, and leadership teams. Comfortable with Toast, scheduling systems, and basic computer programs. TIPS and ServSafe Manager certifications are preferred, but we can help the right candidate obtain them. Schedule Full-time, salaried position Approximately 40 hours per week on average Typically five days on and two days off We strive for two consecutive days off, but business needs may occasionally require split days off or schedule changes Must be available to work evenings and be present through closing approximately five nights per week Occasional availability outside of standard hours may be necessary Compensation & Benefits $65,000 - $75,000 annual salary Flexible paid time off 401(k) with employer matching contribution of up to 3.5% Medical, dental, and vision insurance options Employer contribution of up to 54% of the medical insurance premium Extensive Surf Hotel employee discount program About Surf Hotel The Surf Hotel is a boutique hotel and hospitality property in Buena Vista, Colorado. Our operation combines hotel guests, a restaurant and bar, weddings, concerts, and special events, so no two days are exactly the same. We are looking for someone who is passionate about hospitality, enjoys working with people, and takes pride in creating a great experience for both guests and staff.

To Apply:

Please submit your resume and a brief cover letter telling us about your hospitality management experience and why you are interested in joining the Surf Hotel team.

Job Type:

Full-time Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Ability to

Relocate:

Buena Vista, CO 81211: Relocate before starting work (Required)

Work Location:

In person