General Manager - Wellness Club VIDA Fitness - 2.0 Washington, DC Job Details Full-time $90,000 - $120,000 a year 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications CPR Certification Food Safety Manager Certification Salon experience Driver's License First Aid Certification Community relationship building Delegation AED Certification First aid and

CPR Full Job Description Summary:

The General Manager (GM) is primarily responsible for ensuring successful daily operations, membership growth, member retention, facility repairs & maintenance, and improving the viability and growth of VIDA by achieving monthly financial benchmarks. The GM will directly oversee all club operations and team members including hiring, training, development, and progressive discipline. The GM is also charged with facilities management, its related issues, and the coordination of repairs and maintenance. The GM should consistently empower team members to reach the club's full potential and give them the autonomy to make decisions.

Specific Job Functions:

Administrative, Human Resources, Team Training, and Leadership oKeep all positions and all departments fully staffed with well-trained, high-performing team members that exude our company culture. Recruit, hire, and fully train all team members on the standard operating procedures contained in the Department Operations Manuals. oLead your team through change together as we evolve our best practices. oAttend Daily Stand-up and regular 1-on-1's with all department heads and full-time team members. oFacilitate regular department-specific training sessions with Department Managers and Directors. oEnsure all team members attend the Monthly Kickoff Training. oEnsure that all team members are in uniform and wear their name tag. oReview member experience surveys & suggestions with the team. oAudit security footage of the Front Desk to ensure team members consistently provide the highest level of customer service. oReview the New Member Club Usage report in CRS to evaluate attendance of members in their first 90 days of membership. oResolve member concerns in the best interest of the member while uniformly enforcing the spirit of our policies & procedures. You are sensitive to the member's needs, yet supportive of company goals and objectives. oCreate a positive and fun-filled atmosphere for all members and team members.

oSubmit all required paperwork:

new hire paperwork, payroll action form, progressive discipline form, separation form, biweekly payroll, coded invoices, etc. oReport all credit card and PEX card expenses as they are incurred and maintain internal controls over all expenses made at the club level. oMaintain active certifications for Food Safety Manager, Certified Pool Operator (CPO), ABRA Manager, and CPR/AED/First Aid. Aura spa & Bang Salon oEnsure that all spa clients complete the Spa Intake Form & Liability Waiver. oReview software reports with the Salon & Spa Manager(s) to identify revenue-driving opportunities with new, current, and former clients. oTrain all team members on how to look-up New Member Package credits on member accounts and refer leads to the Salon & Spa Manager(s). Schedule services for any member that has not yet used their credit. Club Operations oContinuously improve the member experience and look for innovative ways to provide the highest level of service. oMaintain a working knowledge of all Department Operational Manuals and ensure all team members consistently execute all standard operating procedures contained within. oSchedule a designated Manager on Duty (MOD) during all hours of operation to provide clear and useful leadership during the absence of the GM and AGM. Empower MOD's to take charge of overall club operations. Post the weekly MOD Schedule at the Front Desk and in all team member offices. oEnsure all team members submit their recaps accurately and on time. oOrder all necessary supplies, including Fuel Bar, Gear Shop, office supplies, parts, and cleaning supplies. Manage expenses to budget using the Daily Expense Log. oProcess member cancellation inquiries and gain a clear understanding of why the member wants to end their membership. Discuss alternatives to cancellation, including VIDA GO. Reengage all cancelled members at 3 months and 12 months after they cancel unless they are moving out of the area. oConduct Fuel Bar and Gear Shop physical inventory counts and complete the month-end report after COB on the last day of the month, but before opening on the first day of the month. oMonitor the smoothie pre-order program to ensure all equipment (hardware & software) remains fully operational and team members are fully trained. oMaintain proficiency with the VIDA App, assist members with basic troubleshooting, and report any unresolved issues to the IT Team. Facility Management & Housekeeping oSchedule all necessary repairs & maintenance with the service provider or Facilities Team. Create work orders for fitness equipment in Fitness EMS and base building equipment in Building Engines Prism. oActively participate in the Monthly Walkthrough with the Facilities Team and complete all assigned tasks within 30 days. oMaintain sufficient inventory of supplies, towels, shower products, etc. oSchedule regular evaluations and maintain accurate records for: ocardio, strength, and group fitness equipment oelectrical, HVAC, plumbing and other essential equipment oRecommend improvement-based projects and new equipment purchases. oPost signs using the official template on all out-of-order equipment explaining the issue, expected repair date, and point of contact on the management team. Strive to make same day repairs in-house. oNegotiate pricing, obtain competitive bids, and try to get price matches from preferred vendors for all repairs and improvement-based projects. oKeep closets and other storage areas clean and organized. oDisplay all equipment in an orderly, aesthetically appealing fashion. This includes training all team members to immediately return equipment to its proper location when members fail to do so themselves. oSupervise the safety and consistent cleanliness of the club in photo-ready condition, ensuring that housekeepers complete all tasks assigned on the posted cleaning schedule. oSchedule and participate in all preventative maintenance services. oEnsure that the opening and closing MOD's submit their daily checklist. oMaintain accurate logs for security, cleanliness, safety, and incident reports. oEnsure all team members have an active CPR, AED, and First Aid certification and can proficiently perform life-saving techniques. Maintain an updated list of certified team members next to the AED. Conduct monthly safety and emergency practice drills with team members. oExecute calm and positive leadership in the event of a health or physical plant emergency. oRegularly check the HVAC control system for proper set points, temperature control, occupied/unoccupied settings, and energy efficiency. Report any issues to the Facilities Team. Review the monthly electrical bill and any opportunities for cost savings. oTrain all team members on the location and operation of all emergency shutoffs for all major equipment: HVAC, electrical, and plumbing/water main. Financial oAchieve revenue targets and remain within all budgeted expense line items. oRun a daily report on hours worked to ensure that payroll spend is on pace with monthly budget and actual hours scheduled. Audit each payroll submission every pay period for accuracy. oRun a daily report on the previous day's transactions to monitor discounts and refunds. Provide relevant training to keep our credit card fees on budget as a percentage of revenue. oMaintain full knowledge of critical financial factors: oProfit Margin and Cash Flow oRevenue Growth vs Expense Growth oEBITDA vs Previous Year oEBITDA vs Budget oRevenue vs Previous Year oRevenue vs Budget oPayroll ratios and trends by department; Payroll vs. budget oFacility maintenance costs (R&M, Cleaning Supplies, Shower/Grooming/Towels) oNew membership sales and renewals oMembership cancellations oNon-dues revenue categories oProficiently explain variances in budget and develop an effective plan to achieve projected benchmarks. Front Desk oMaintain a welcoming environment where the team cordially greets all members by name and engages in casual conversation. oTrain Front Desk Team Members on how to book appointments at Aura spa and Bang Salon as well as overall spa and salon operations. oProvide access to the membership sales CRM at the Front Desk so that team members have access to the daily Tour calendar. oEnsure that Front Desk Team Members require all guests to complete the Guest Registration & Liability Waiver. This includes scanning the guest's valid, government issued photo ID into our tracking system. Guests not accompanied by a member must receive a club tour. oReview check-in alerts and transaction reports to identify additional training opportunities for Front Desk Team Members. oEmpower Front Desk Team Members to update member accounts with billing information, photo & fingerprint, change of address, etc. Ensure that Front Desk Team Members collect any past due balances when updating member payment methods. oProvide Front Desk Team Members with talking points to encourage members to use their login for online account management. oTrain all Front Desk Team Members on Fuel Bar operations, including quickly & consistently making smoothies and acai bowls following the approved recipes. Group Fitness o Develop exceptional product knowledge of the Group Fitness class schedule among all team members, including the many ways to reference the schedule and class format descriptions. oEnsure all team members take enough classes to develop professional relationships with our Instructors and make recommendations to members. oEvaluate the class schedule and attendance numbers each pay period to continuously improve and evolve the Group Fitness program. oTrain all team members to speak proficiently about Odyssey by VIDA and how to access virtual content. oCreate general awareness among all team members of our Teacher Training and Certification Programs. oEnsure all team members understand the specifics of our SweatBox classes, corresponding membership types, and how to register for classes. Membership Sales oTrain the membership team to properly execute their sales strategies. Lead by example by selling memberships and scheduling VIDAfits. oRegularly send the membership team to local residential buildings to generate external referrals, support the community, and maintain relationships. oSchedule the membership team and personal trainers to work open houses, health fairs, and tabling events oCollaborate with the business development department to position the club within the community as the top choice for health and wellness. oHold the membership team accountable for achieving their individual and club quotas by driving results and conducting monthly 1-on-1's, membership audits, and coaching in the moment. oSet the expectation that we schedule 100% of VIDAfits and hold the membership team accountable to that standard. oEnsure that the membership team completes all paperwork accurately, sends nightly recaps, changes member barcodes, and captures photos & fingerprints at the point of sale. Personal Training oReview month-end reports and Daily Flash Report with PT Manager. Audit VIDAfit forms at regular intervals. oTrain all team members on how to look-up VIDAfit and VAP status on member accounts and refer leads to the PT Manager. Schedule VIDAfits and VAP sessions for any member that has not yet completed their session. oPrepare all team members for promotional months (January, June, September, November) so they can speak intelligently with members and refer leads to the PT Manager. oEnsure all team members complete a VIDAfit session to develop professional relationships with our Personal Trainers and make recommendations to members.

Pay:

$90,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person