Restaurant General Manager

Restaurant General Manager Burger King - 3.3 N Lauderdale, FL Job Details Full-time 10 hours ago Qualifications Employee onboarding Some college Community engagement Operations management Sales Employment law Staff scheduling Regulatory compliance HR legal compliance Managing hospitality teams Mid-level Full cycle recruiting High school diploma or GED Team development Financial operations management Task prioritization Implementing HR recruitment processes Profit & Loss statement Recruiting Root cause analysis Onboarding process management Crew management Profit and loss analysis Leadership 2 years Team motivation (leadership skill) Staffing management Marketing Overseeing training Food service management Hospitality management Full Job Description Restaurant General Manager Schedule- Based on business needs Job Status- Full time

POSITION OVERVIEW

The Restaurant General Manager (RGM) is the executive leader of the restaurant focused on profitability, guests, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

PROFITABILITY Assumes primary accountability for the restaurant's profit and loss (P&L) and actively manages operations to achieve targeted financial results. Review key P&L lines to increase profitability for the restaurant. Drive sales through proactive guest service, people development & operations management. GUEST Motivate and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility. Manage the guest experience through operations and timely response to guest issues. Problem solves guest feedback systems to determine root-cause and develop action plans to address issues. Identifies and interacts with the community to engage the prospective guests and execute local marketing initiatives. PEOPLE Lead the restaurant's recruitment and selection process to build and retain an effective restaurant team. On-board new team members by training and guiding them through the certification process. Inspires the restaurant team by effectively managing individual and team recognition programs. Provide coaching and feedback to Crew Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance.

OPERATIONS

Manage restaurant labor using optimal Manager staffing and Crew Member scheduling. Enforce compliance with government regulations, employment laws, and BKC policies. Ensure that restaurant upholds operational and brand standards. Perform duties of the Assistant Manager & Hourly Shift coordinator when necessary.

QUALIFICATIONS AND SKILS

Must be at least eighteen (18) years of age. High School Diploma or GED required, 2 years of college preferred. 2-3 years of previous restaurant management experience. Strong understanding of P&L management & drivers of restaurant profitability. Ability to prioritize own and others' work and time to meet deadlines and objectives. Demonstrated leadership skills. Demonstrated understanding of guest service principles. Available to work evenings, weekends, and holidays. Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.