CLEAR EXPECTATION SUMMARY

The general manager is responsible for managing the daily operations of our Moe's Southwest Grill. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders, and team members. In addition, they are responsible for optimizing profits by utilizing Royal Seven Systems. GENERAL Oversee and manage all restaurant operations to ensure guest satisfaction and increased profitability.

GUEST SERVICE

Ensure 100% guest satisfaction across Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints and take any and all actions needed to ensure the dissatisfied guest becomes a regular guest.

PERSONNEL

Provide direction to team members regarding operational and procedural issues. We do it the Moe's Way! Maintain an accurate and ongoing staffing needs plan for your restaurant. Interview prospective employees and ensure the 4 steps of staffing are followed. Develop all team members by providing ongoing feedback. Conduct performance reviews to establish and evaluate performance goals. Create a work environment known in the community as "the place to work".

FOOD SAFETY AND PLANNING

Must be ServSafe certified. Must be certified as a Moe's Manager. Enforce sanitary practices for food handling, general cleanliness, and maintenance of exterior, kitchen, and dining areas. In doing so, you must maintain a score of 90% or higher for all city/county health inspections and Steritech inspections. Ensure compliance with Moe's/Royal Seven Operational Standards. In doing so, you must maintain a score of 90% or higher when the Rose Inspection is conducted by Moe's corporate personnel. Maintain a professional image, including cleanliness, uniforms, and appearance standards. Manage food flow from ordering, receiving, storing, and serving to ensure high-quality product, proper portioning, and low waste.

OPERATIONAL RESPONSIBILITIES

Ensure that proper security procedures are in place to protect guests, employees, and Royal Seven assets. Ensure a safe guest and working environment to reduce the risk of injury and accidents. Complete all necessary reports on time if a guest or employee is injured. Effective shift management. When receiving a Moe's Gotta Know or mystery shopper report, investigate any complaints or problems and make a plan to improve operations.

FINANCIAL

Adhere to Royal Seven standards to increase sales and minimize costs. Must meet sales, labor hours, and food/paper cost goals. Utilize the monthly P&L to analyze areas for profitability improvement. Make an effective plan & implement to increase profitability. Responsibility to ensure that all financial reporting (invoices, personnel, payroll, and administrative) is completed accurately, on time, and in accordance with Royal Seven policies and procedures.

COMMUNITY INVOLVEMENT

Book one Spirit Night per month in accordance with Royal Seven policies and procedures. Provide a strong presence in the local community through high levels of community involvement by the restaurant and its personnel.

QUALIFICATIONS

College degree preferred but not required. Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative. Knowledge of computers (MS Word and Excel) Must possess a valid driver's license. Must be eligible to work in the United States. Must agree to a background check.

PERSONAL REQUIREMENTS

Self-discipline, strong initiative, Leadership Ability, and an outgoing personality. Pleasant, polite manner with a neat, clean appearance An effective motivator. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction. Must possess good communication skills. Ability to effectively multitask. Ability to perform effective interviews to determine the experience and qualifications of job applicants. Ability to effectively supervise 15-25 team members to achieve desired goals.

WORKING CONDITIONS

The standard workweek should be 50 hours. Occasionally, a manager's hours may vary to ensure proper restaurant operations. Position requires prolonged standing, bending, stooping, twisting, lifting items and supplies weighing 50 pounds, and repetitive hand and wrist motion. Ability to perform all functions at the restaurant level as well as deliver catering as needed. Work with hot, cold, and hazardous restaurant equipment. Operation of phones, computers,s and other office equipment.

ACCOUNTABILITIES

Reports to the district manager for his or her area. Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Royal Seven policies and procedures. Maintains a harmonious work environment to maximize team members' morale, tenure, productivity, and efficiency/effectiveness. Always be a positive representative of Royal Seven Restaurants to team members and the community. Perform other duties and responsibilities as required or requested.

Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount Paid training

Work Location:

In person