Shift Manager - Naper Crossings Andy's Frozen Custard - 3.2 Naperville, IL Job Details Full-time $17 - $20 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Retail sales transactions Customer communication Staff supervision Operations management Employee relationship building Shift management Team development Cash register operations Payment processing in food service Training & development Crew management POS systems Retail management Task assignment Full Job Description Andy's Frozen Custard is expanding, and we are looking for

FULL-TIME

Shift Managers. Staring Pay is $17.00/hour

Job Summary:

The Shift Manager supports the crew in directing the daily operations of their Andy's store in support of the Mission, Values and Culture while role modeling Andy's Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively training and coaching talent and running shifts to achieve key results in Custard, Crew, and Customers.

Essential Duties and Responsibilities:

Custard:

Ensures the correct inventory levels are met per shift Operates custard machines and ensures high quality product is produced Ensures all custard/food items are prepared according to Andy's standards of quality, consistency, and timeliness Completes designated Food Safety and Training programs as prescribed

Crew:

Responsible for driving key performance indicators to drive sales and transaction growth Effectively communicate with management team Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard Use drive thru tablet for order taking Performs cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift) Create a positive and professional work environment by providing clear, specific, timely and respectful feedback to all crew and managers Develop positive and professional relationships with store crew As a key holder, execute store operations during scheduled shifts, including opening and closing duties Effectively lead the store and provide direction to crew when the GM and AGM are not present Follow and reinforce Andy's operational policies and procedures Follow and reinforce

Andy's Dress Code and Personal Appearance Policy Customer:

Deliver legendary customer service to all customers by using a "customer comes first" attitude Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers Handles transaction for customer and accepts payment or makes change if needed Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc. Always maintain all health and safety regulations The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

Previous Experience:

6+ Months Management and/or Andy's experience Must be 18+ years of age Must have reliable transportation to and from work Can manage cash according to cash handling and banking policies Must be able to work late nights (as late as 1am), weekends, as well as some holidays Complete training in all areas of store within designated amount of time Complete all required tasks on Andy's training modules Must be able to manage, effectively, in a fast-paced environment Must be able to take direction and delegate responsibilities Must be able to learn quickly Must be able to use touch sensitive POS System Effective oral communication skills Strong Interpersonal skills Ability work as part of a team Ability to maintain the Andy's culture/values at all times, even during moments of high stress

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Shift:

Day shift Evening shift Morning shift Night shift Application Question(s): Are you able to work the closing shift, which will have you in the store until midnight-1am+? Do you have weekend availability? (required) Shift availability: Day Shift (Preferred) Night Shift (Required) Ability to

Commute:

Naperville, IL 60564 (Required)

Work Location:

In person