The General Manager is the ultimate leader of their store and has last line accountability for the successful operation, growth, and profitability. He/she provides leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws. The General Manager maximizes sales and profitability through the execution of systems and processes that result in superior quality, service, and cleanliness.

Essential Functions:

• Manages his/her assigned restaurant to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.
• Recruits, interviews, hires, trains, coaches, develops, promotes, motivates, and retains a best-in-class team of professional Team Members and managers capable of delivering the brand experience to consumers.
• Trains and develops staff, utilizing the Company's internal development processes and systems to ensure operational standards, team performance and corresponding sales, service and financial goals of the business are met or exceeded.
• Uses Company mission, values, policies, and procedures to create and maintain a high-performance culture characterized by integrity, professionalism, mutual respect, and inclusion.

Routinely assesses team member performance and provides timely feedback to improve individual and team performance. Uses rewards & recognition and progressive discipline, as needed, to drive performance and maintain the highest standards of individual conduct and behavior.

• Administers all aspects of the business with impeccable integrity.

Ensures all Team Members are aware of, understand, share, and practice the Company's values and operating philosophies through role modeling and ongoing education. Enforces and complies with all federal, state, and local laws governing the employer-employee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker's compensation, unemployment compensation, etc.

• Enforces safety and security procedures are followed at all times in order to protect customers and Team Members alike. Takes proactive measures to prevent accidents and reports all safety and security-related incidents immediately per Company policy.

Other:

• Must possess and maintain a valid driver's license.
• Must successfully pass a background check.
• Possession of Food Handler's Permit and/or ServSafe Certification (where required).
• Minimum 45 hours per week is required to be successful in this role.

However additional hours may be required based on business demands: including: nights, weekends, and holidays .

Required Knowledge and Skills:

• Ability to communicate and give directions, both verbally and in writing. Ability to listen effectively, process information quickly and accurately, and transfer knowledge in a variety of settings, including one-on-one, small groups and meetings. Ability to get things done with and through other people.
• Ability to recruit, select, supervise, coach, develop, motivate, and retain talented Associates. Ability to establish, maintain and enforce consistently high-performance standards.
• Possesses thorough knowledge and understanding of general business and financial principles, including but not limited to profit and loss statements, controllable profit, drop-through, revenue generation, asset depreciation, budgeting, amortization, and allocations. Ability to visualize and apply innovative solutions to current and anticipated business opportunities.
• Ability to plan, prioritize, anticipate, analyze, and implement multiple projects and tasks simultaneously within budget and on schedule.
• Ability to work independently with minimal supervision.

Calls upon experience and leadership skills to assess opportunities and risks, validate assumptions, make decisions, and take swift, appropriate actions.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person