General Manager FOH at Crack'd Brunch Crack'd Brunch New Orleans, LA Job Details Full-time $52,675.86 - $63,437.59 a year 19 hours ago Qualifications Teamwork Management Interpersonal skills Attention to detail Organizational skills Food service management Full Job Description Overview We are seeking an experienced and dynamic Upscale General Manager FOH to lead our front-of-house operations in a high-end hospitality environment. This role is pivotal in delivering exceptional guest experiences, maintaining the highest standards of service, and ensuring the smooth daily functioning of the venue. The ideal candidate will possess strong managerial communication skills and team leadership abilities, fostering a positive and efficient work atmosphere while upholding the brand's upscale reputation. Duties Oversee all front-of-house operations to ensure seamless service delivery that aligns with the venue's upscale standards. Lead, motivate, and manage FOH staff, including servers, hosts, bartenders, and other team members, promoting teamwork and professional development. Maintain high levels of guest satisfaction by ensuring attentive, personalized service and addressing any issues promptly. Develop and implement operational policies and procedures to optimize efficiency and uphold quality standards. Collaborate with other departments such as culinary and management teams to coordinate service flow and event execution. Manage daily staffing schedules, training programs, and performance evaluations to foster a motivated and well-trained team. Uphold safety protocols, cleanliness standards, and compliance with health regulations at all times. Monitor financial performance related to FOH operations, including budgeting, inventory control, and cost management. Communicate effectively with staff at all levels to ensure clear understanding of expectations and operational goals. Skills Strong managerial communication skills essential for effective team leadership and operational coordination. Proven experience in upscale hospitality or similar high-end service environments. Exceptional leadership qualities with the ability to inspire and motivate a diverse team. Excellent interpersonal skills to foster positive guest relations and resolve conflicts professionally. Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail. Sound understanding of hospitality industry standards, safety regulations, and quality assurance practices. Strong organizational skills with the capacity to manage schedules, training programs, and operational procedures effectively. This position offers an exciting opportunity for a dedicated leader passionate about delivering upscale guest experiences through exceptional FOH management.

Pay:

$52,675.86 - $63,437.59 per year

Experience:

Management:

1 year (Required) Ability to

Commute:

New Orleans, LA 70130 (Required)

Work Location:

In person