Client Account Manager — Workplace Dining Lunchwell Collective Boston, MA Job Details Full-time $75,000 - $85,000 a year 1 hour ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Cell phone reimbursement Parental leave Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Interpersonal skills Catering experience Account development Customer relationship management Account management Full Job Description Client Account Manager — Workplace Dining Lunchwell Collective

• Boston, MA
• Hybrid $75,000-$85,000 base salary + 10% target annual bonus
• Full-time, W-2 Lunchwell Collective provides recurring office lunches and corporate catering across Greater Boston.

We work with workplace teams to coordinate menus, meal counts, delivery arrangements, and billing. We're looking for a Client Account Manager to build lasting relationships with our business customers and keep their lunch programs running well. You'll report to the Head of Client Services and partner with customer operations, culinary, and delivery colleagues. This role has no direct reports. What you'll do Own an assigned portfolio of corporate accounts, maintaining regular contact with office administrators and workplace leaders. Coordinate new program launches, confirming budgets, ordering deadlines, delivery requirements, and responsibilities. Review participation, spending, feedback, and service performance with customers, recommending practical improvements. Resolve recurring service concerns by agreeing on actions with operations and following through with the customer. Handle renewals and identify opportunities to add locations, meal days, or services where they fit the customer's needs. Keep account records, approved service changes, and revenue forecasts accurate, working with finance on billing questions. Daily order tracking is handled by customer operations. You'll step in when an issue needs account-level coordination or a change to the ongoing service. What you'll bring At least three years of experience in account management, customer success, or corporate hospitality relationships. Experience retaining business customers and handling service problems through to resolution. Confidence discussing budgets, renewals, and changes to commercial terms. Practical spreadsheet skills and the ability to explain account performance clearly. Strong organization across multiple customers and internal teams. Experience in catering, workplace services, food delivery, or hospitality is helpful. A specific degree or culinary background is not required. Schedule and working arrangements This is a Boston-based hybrid role. Expect three days per week in the office or at customer sites and two days working remotely. The usual schedule is Monday-Friday, approximately 40 working hours per week , generally 8:30 a.m.-5:00 p.m. Eastern Time , including a 30-minute unpaid lunch. Occasional earlier starts are needed for customer launches, with the day's schedule adjusted accordingly. There is no standing weekend or overnight on-call rotation. Local customer visits are part of the role, typically one or two per week. Overnight travel is uncommon. Approved business travel expenses are reimbursed. Compensation and benefits $75,000-$85,000 annual base salary , based on relevant account-management experience. 10% target annual bonus , based on customer retention, account growth, and service-quality goals. Target total cash compensation is $82,500-$93,500 ; the bonus is not guaranteed. Medical, dental, and vision coverage with employer contributions. 401(k) with an employer match. 20 paid vacation days, paid company holidays, and separate sick leave. Paid parental leave and company-paid disability coverage. Company laptop, phone reimbursement, and subsidized lunches on office days. Support for approved professional development. You'll begin by learning our ordering and delivery operations, joining customer reviews, and taking over accounts through a planned handover. How to apply Submit your résumé and a brief example of how you improved a customer relationship or resolved a recurring service issue. Our process includes an introductory call, a hiring-manager interview, and a discussion with an operations colleague about a sample customer scenario. No take-home presentation is required. Candidates must be able to commute within Greater Boston and be authorized to work in the United States. Visa sponsorship and relocation assistance are not available. Interview accommodations are available upon request.

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Work Location:

In person