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Back Nine Pub
General Manager - Restaurant
Career Insights for Restaurant / Food Service Manager
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Scorecard
Based on Massachusetts data
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What they do
A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
$69,073 / year median in Massachusetts
+12% projected growth
Job Description
About Us The Back 9 Pub at Heritage Hill Golf Course is a high-energy, community-focused restaurant located directly on our beautiful 18-hole property in Lakeville, MA. We serve golfers, local families, leagues, outings, private events, and year-round members. As we continue to grow, we are looking for a dynamic, hands-on Restaurant General Manager to lead daily operations, elevate the guest experience, and help us take the Back 9 Pub to the next level. Position Summary The Restaurant General Manager oversees all day-to-day operations of the Back 9 Pub, including staff leadership, FOH excellence, financial performance, hiring, training, scheduling, inventory management, marketing coordination, and event support. This is a key leadership role within the Heritage Hill property, and the GM will collaborate closely with ownership and the golf course management team. Responsibilities Operations & Leadership Oversee all daily restaurant operations with a hands-on leadership style Ensure consistent, high-quality service standards for golfers and public guests Hire, train, schedule, and manage all FOH and BOH staff Maintain a positive, engaging, and professional work environment Financial & Administrative Manage labor costs, inventory, purchasing, and vendor relationships Monitor weekly and monthly financial performance Implement systems for efficiency, cost control, and quality improvement Partner with ownership on menu strategy, pricing, and budgets Guest Experience Ensure excellent hospitality and smooth operations during peak hours Build relationships with guests, members, and league players Respond promptly to feedback and resolve issues professionally Events & Marketing Work with the golf operations team on tournaments, events, and outings Support private events and special promotions at the pub Coordinate with marketing to drive revenue growth and brand visibility Qualifications 3-5+ years of restaurant management experience Demonstrated success managing FOH and/or BOH teams Strong financial acumen (labor management, inventory, cost control) Excellent communication, leadership, and customer service skills Ability to thrive in a fast-paced, seasonal environment Experience with golf facilities or event-heavy venues is a plus Compensation & Benefits Performance-based incentives tied to financial and operational targets Seasonal flexibility Opportunities for professional growth within the expanding Heritage Hill operation