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Goodwin Recruiting

Upscale Casual Restaurant General Manager

Career Insights for Restaurant / Food Service Manager

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Based on Massachusetts data

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What they do

A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.

$69,073 / year median in Massachusetts

+12% projected growth

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Job Description

Restaurant General Manager We are seeking an experienced Restaurant General Manager to lead one of our high-volume, hospitality-driven restaurant concepts. This is an opportunity to join a growing and respected restaurant group known for exceptional guest experiences, strong culinary programs, and dynamic dining environments. The ideal candidate is a hands-on leader who thrives in fast-paced operations, develops high-performing teams, and is passionate about delivering outstanding hospitality. We are looking for an operator who can successfully balance guest satisfaction, team engagement, and financial performance while maintaining the highest operational standards. Benefits & Compensation Excellent, competitive compensation package Established and professionally managed restaurant group with proven operational systems Opportunities for growth and advancement within a growing organization Supportive ownership and leadership team Ongoing professional development and training Stable, year-round business with strong financial performance Diverse portfolio of successful restaurant concepts and leadership opportunities Requirements & Qualifications Minimum of 3 years of experience as a Restaurant Manager or General Manager in a comparable high-volume restaurant environment Proven success completing a structured restaurant management training program Demonstrated ability to lead, motivate, coach, and retain high-performing teams Strong financial acumen with experience driving sales, controlling costs, and achieving profitability goals Excellent communication, guest recovery, and interpersonal skills Experience managing large teams in fast-paced, service-focused environments Proficiency with POS systems and standard computer applications Ability to meet all federal, state, and local regulations related to food and beverage service Physical ability to meet the demands of a high-volume restaurant operation Must-Haves Experience managing extremely high-volume restaurant operations, $8mm+ annual revenue Positive attitude and solutions-oriented leadership style Guest-first mentality with a commitment to exceptional hospitality Hands-on leadership approach with a consistent presence on the floor during service Ability to balance guest experience, team morale, and operational execution simultaneously Strong instincts for managing service flow, staffing levels, and operational priorities in real time Exceptional organizational skills and attention to detail Consistent follow-through on standards, cleanliness, presentation, and accountability Calm, confident decision-making during high-pressure service periods Ability to effectively lead and develop management teams and hourly staff Preferred Background & Skills Experience in upscale casual, fine dining, entertainment-driven, multi-unit, or multi-outlet restaurant concepts Background working with chef-driven, scratch kitchen, or hospitality-focused operations Proven track record of mentoring managers and developing future leaders Experience overseeing complex food and beverage operations with multiple revenue streams Passion for hospitality, team development, continuous improvement, and operational excellence