A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
J Mashawi is seeking an experienced and hands-on Front of House Manager to lead daily service operations, develop the FOH team, strengthen service standards, and support the restaurant's continued growth. The FOH Manager will work closely with the Director of Operations and Executive Chef to improve current operations, maintain a consistent guest experience, build training systems, and prepare the team for future expansion. Experience in Middle Eastern, Mediterranean, Levantine, Arabic, or similar restaurant concepts is preferred. Arabic-speaking candidates are strongly encouraged to apply.
Key Responsibilities:
Manage daily Front of House operations Lead servers, hosts, cashiers, runners, bussers, and other FOH team members Ensure a professional, welcoming, and consistent guest experience Maintain Mashawi's standards of hospitality Develop and enforce service standards and sequence of service Conduct daily pre-shift meetings Ensure FOH staff are prepared for each shift Create and maintain opening and closing checklists Maintain FOH cleanliness and organization standards Recruit, onboard, train, coach, and evaluate FOH employees Build and maintain FOH training procedures Create weekly schedules based on business needs Monitor labor costs and employee productivity Handle guest concerns and service recovery Monitor guest feedback and online reviews Identify recurring service issues and implement improvements Maintain proper POS and cash-handling procedures Monitor refunds, voids, discounts, comps, and cash discrepancies Conduct regular FOH inspections Monitor FOH KPIs including guest satisfaction, service times, labor, cleanliness, and employee performance Work closely with the kitchen team to improve communication and food-service flow Support catering, large parties, and special events when required Participate in management meetings and operational reviews Support recruitment, training, and preparation for future Mashawi locations
Qualifications:
3+ years of restaurant experience preferred 2+ years of experience in a Front of House Manager, Restaurant Manager, Assistant Manager, Service Manager, or similar leadership role Experience managing busy restaurant operations Strong leadership and communication skills Strong guest-service and problem-solving abilities Experience training and coaching restaurant employees Knowledge of restaurant scheduling and labor management Experience with POS and cash-management procedures Strong organizational skills Ability to remain calm and professional during high-volume service Ability to work evenings, weekends, and holidays as required Must be comfortable actively managing the restaurant floor during service
Preferred Qualifications:
Experience in Middle Eastern, Mediterranean, Levantine, or Arabic restaurants Understanding of Middle Eastern hospitality and dining culture Arabic language skills Experience opening a new restaurant Experience working with growing or multi-location restaurant concepts Experience developing FOH SOPs, checklists, or training materials We are looking for a hands-on manager who leads from the floor, motivates the team, maintains strong service standards, solves guest issues quickly, and creates a professional and welcoming environment.
