Requirements Education/Experience:

High School Diploma or GED equivalent preferred. Casino Management experience preferred.

Language Ability:

Must be able to communicate effectively in verbal and written English language.

Math Ability:

Excellent math skills; ability to calculate money accurately. Excellent customer relations and communication skills. Outgoing, approachable personality with the ability to meet and greet both our established patrons as well as newcomers to the property. Strong working knowledge of Gaming Operations. Ability to work effectively and cordially with co-workers and management to resolve disputes and customer issues. Ability to work effectively and cordially with co-workers and management. Must be able to write clearly and informatively. Excellent organizational abilities (ability to handle cash, calculate accurately, analyze and Account for cash and coin). Ability to work in high-pressure, fast-paced environment. Ability to maintain a high standard of professionalism at all times—while on or off duty.

Reasoning Ability:

Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Focus on solving conflict, not blaming. Able to maintain strict confidentiality regarding the company, the employees, and company operations including, but not limited to wage and salary information, employee disciplinary action taken, employee termination or pending terminations, employee suspensions or pending suspensions.

Computer Skills:

Basic computer skills, Microsoft Office Suite Software.

Certificates and Licenses:

Gaming Registration Card Physical Requirements :

Must have the ability to sit/stand/walk for prolonged periods (up to 8 hours). Ability to use keyboard, 10 key calculator and other office equipment. Must be able to move about the casino and operational areas. Must be at least 21 years of age. Reaching, bending, stretching, lifting up to 50 lbs. Ability to work in a noisy, smoking casino environment. 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