Competitive salary based on experience + tips or applicable management compensation structure Job Overview Manjul Coffee & Roasters is seeking a full-time General Manager to lead our café operations and build a high-performing team grounded in specialty coffee, genuine hospitality, and operational excellence. At Manjul, we believe that we do not simply serve our guests—we welcome them . Every interaction, beverage, and detail should reflect care, consistency, and respect. As General Manager, you will play a central role in bringing this philosophy to life by leading our team, developing our people, maintaining high service standards, and ensuring the café operates efficiently and profitably. We are looking for an experienced and hands-on hospitality leader who is passionate about coffee, people, and building a strong team culture. You should be confident managing daily café operations, training and mentoring employees, improving systems, and maintaining composure in a fast-paced specialty coffee environment. This is an opportunity to help shape the culture, standards, and long-term success of Manjul Coffee & Roasters in Columbus. Key Responsibilities1. Leadership & Team Development Lead, motivate, and develop the café team while fostering a culture of hospitality, accountability, and continuous learning. Recruit, interview, onboard, train, and retain talented baristas and hospitality professionals. Establish clear performance expectations and provide ongoing coaching and feedback. Develop shift leads and emerging leaders to support consistent operations. Promote teamwork, professionalism, and a positive workplace environment. Lead by example through hands-on participation during service and daily operations. 2. Café Operations & Service Excellence Oversee daily café operations, ensuring smooth, efficient, and organized service. Manage staff scheduling, shift coverage, labor allocation, and workflow. Maintain Manjul's standards for guest hospitality, service, cleanliness, and presentation. Ensure every guest receives a welcoming, thoughtful, and consistent experience. Identify operational challenges and implement practical improvements. Maintain a calm, organized, and professional environment during high-volume service. 3. Specialty Coffee & Beverage Quality Uphold Manjul's standards for espresso preparation, brewing, beverage consistency, and presentation. Support baristas in developing their technical coffee skills and sensory understanding. Ensure recipes, extraction standards, drink quality, and preparation procedures are followed consistently. Work with the coffee leadership team to support training, calibration, and quality improvement. Encourage curiosity, learning, and a commitment to continuous improvement. Help maintain a clean, organized, and properly functioning bar and café environment. 4. Training & Hospitality Culture Lead training in coffee preparation, customer service, food safety, cleanliness, and operational procedures. Reinforce Manjul's hospitality philosophy: welcoming every guest with care, respect, and thoughtful attention. Teach employees to balance speed, accuracy, warmth, and professionalism. Observe service and provide constructive feedback to improve guest interactions. Ensure that standards are maintained not only during busy periods but throughout every shift. 5. Inventory, Cost Control & Financial Performance Oversee inventory management, ordering, receiving, storage, and stock organization. Monitor product usage, waste, and inventory variances. Help maintain appropriate inventory levels while minimizing unnecessary costs. Support accurate cash handling, POS procedures, daily reconciliation, and financial controls. Monitor labor costs, sales performance, and operating expenses. Collaborate with leadership on budgeting, profitability, and strategies for sustainable growth. Identify opportunities to improve efficiency without compromising product quality or guest experience. 6. Safety, Compliance & Maintenance Ensure compliance with applicable food safety, sanitation, and workplace standards. Maintain high standards of cleanliness throughout the café, bar, storage, and employee areas. Ensure equipment, tools, and workspaces are properly maintained and used safely. Address operational and safety concerns promptly. Support consistent opening, closing, and daily maintenance procedures. Qualifications & Requirements Proven experience in a café, specialty coffee shop, restaurant, hospitality, or comparable service leadership role . Previous experience as a General Manager, Café Manager, Assistant Manager, Operations Manager, or experienced Shift Lead with demonstrated leadership ability. Strong experience supervising teams, managing shifts, training employees, and providing performance feedback. Knowledge of specialty coffee, espresso preparation, brewing, or a genuine willingness to develop deeper coffee expertise. Strong understanding of hospitality, customer service, and service recovery. Experience with staff scheduling, inventory management, ordering, and cost control. Familiarity with POS systems, cash handling, and daily operational procedures. Ability to communicate clearly, delegate effectively, and make sound decisions under pressure. Strong organizational skills and attention to detail. Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays when needed. Food safety knowledge or relevant certification is preferred. Experience recruiting and developing team members is highly desirable. The Ideal Candidate We are looking for someone who: Leads with humility, professionalism, and confidence. Is passionate about specialty coffee and thoughtful hospitality. Understands that consistency, cleanliness, and attention to detail are essential to the guest experience. Can balance the demands of people leadership with operational and financial responsibility. Is comfortable being hands-on and working alongside the team during service. Takes initiative and solves problems without waiting to be directed. Builds trust through clear communication, accountability, and follow-through. Enjoys teaching, mentoring, and helping others grow. Understands that great hospitality is about more than transactions—it is about making people feel welcome. Wants to contribute to building something meaningful with the Manjul team. Why Join Manjul? At Manjul Coffee & Roasters, we are building more than a café. We are creating a team and hospitality culture centered on coffee quality, human connection, and continuous growth. As General Manager, you will have the opportunity to: Help shape the culture and operational standards of a growing specialty coffee business. Build and develop a talented hospitality team. Work closely with coffee-focused leadership and contribute to quality improvement. Create systems that support excellent service and sustainable operations. Grow professionally alongside a team committed to learning and excellence. If you are an experienced hospitality leader who is passionate about people, coffee, and operational excellence, we would love to hear from you. Apply to join Manjul Coffee & Roasters and help us welcome every guest with care.
Pay:
$18.00 - $30.00 per hour Expected hours: 40.0 per week
