Assistant Manager - Coco Crêpes, Waffles & CoffeeJob Overview Coco Crêpes, Waffles & Coffee is seeking an energetic, dependable, and customer-focused Assistant Manager. This person will support daily café operations, lead team members during assigned shifts, and help provide consistently excellent food, beverages, and guest service. The ideal candidate is a hands-on leader who enjoys working in a fast-paced environment and is comfortable assisting wherever needed—from supervising the team and resolving guest concerns to preparing crêpes, waffles, coffee, and other menu items. Responsibilities Support the General Manager with daily café operations, including opening and closing procedures. Lead assigned shifts and ensure smooth service during busy periods. Assign team positions and supervise cashiers, baristas, crêpe cooks, and other team members. Maintain Coco's standards for food quality, presentation, portioning, speed of service, and hospitality. Assist with preparing crêpes, waffles, paninis, coffee, espresso drinks, smoothies, and other menu items. Train and coach employees on recipes, customer service, food handling, sanitation, and operating procedures. Monitor employee attendance, appearance, performance, and productivity. Assist with staff scheduling and help arrange shift coverage when necessary. Operate the POS system, process payments, handle cash accurately, and complete shift or daily sales reconciliation. Monitor inventory, receive deliveries, organize stock, and inform management when products or supplies need to be ordered. Help control food and labor costs by following portion standards, reducing waste, and monitoring productivity. Respond professionally to guest questions, concerns, and complaints. Maintain cleanliness and organization throughout the kitchen, service counter, dining room, patio, restroom, and storage areas. Complete food-safety checks, temperature logs, cleaning checklists, and other required operational records. Ensure compliance with Coco policies and local health and safety regulations. Communicate equipment, maintenance, staffing, or product concerns promptly to the General Manager. Perform other duties as needed to support the café's success. Qualifications Previous restaurant, café, coffee shop, or food-service leadership experience is preferred. Strong customer-service, communication, and problem-solving skills. Ability to lead, coach, and motivate a team respectfully. Comfortable working in a fast-paced, hands-on environment. Experience with POS systems, cash handling, inventory, and shift management is preferred. Basic understanding of food costs, labor control, waste reduction, and restaurant profitability. Knowledge of food-safety and sanitation practices. Food Manager Certification preferred or willingness to obtain one. Reliable, punctual, organized, and able to work with limited supervision. Availability to work flexible hours, including mornings, evenings, weekends, and holidays. Ability to stand for extended periods and lift up to 40 pounds. What We're Looking For We are looking for someone who leads by example, stays calm under pressure, supports the team, and genuinely enjoys creating a welcoming experience for every guest. This is an excellent opportunity for a motivated restaurant professional who wants to grow with Coco Crêpes, Waffles & Coffee.

Pay:

$36,000.00 - $45,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Work Location:

In person