Job Summary We are seeking a dedicated and experienced manager to oversee the daily operations of our 35-guestroom Cobblestone Hotel & Suites Mainstreet limited-service hotel in Pulaski, WI. The ideal candidate would be motivated, driven, have a background in hospitality, exceptional leadership skills, and a passion for providing outstanding guest experiences. This role requires a proactive approach to managing staff, budgets, and guest relations while ensuring that the hotel runs smoothly and efficiently.

Operational Management:

Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food and beverage. Act as and fill in staff roles when short staffed and/or to maintain budget restraints. Ensure compliance with company and brand standards, policies, and procedures. Monitor and manage hotel expenses to align with budget goals. Ability to understand profit and loss statement, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories, and general accounting procedures. Implement and maintain effective inventory and supply management.

Guest Experience:

Ensure a high level of guest satisfaction by addressing guest concerns and resolving issues promptly. Maintain quality standards in guest rooms, public areas, and amenities. Monitor guest feedback through reviews and surveys, and implement improvements based on feedback.

Team Leadership:

Recruit, train, and supervise hotel staff to ensure efficient and effective operations. Foster a positive, productive work environment, encouraging teamwork and growth. Conduct regular performance evaluations and provide coaching or disciplinary action. Promote teamwork and quality service through daily communication and coordination with departmental management. Inspect rooms daily to ensure that housekeeping maintains quality. Follow all labor laws in accordance with state and federal regulations.

Sales & Marketing:

Collaborate with the sales and marketing team to drive occupancy and revenue. Develop and implement local marketing strategies to attract guests. Monitor market trends and competitors to adjust strategies accordingly. Responsible for acquiring and maintaining a solid base of customers and accounts and for attaining a high occupancy and level of profitability. Develop and maintain rapport with competitive hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc. Assists in training employees on proper upselling techniques.

Financial Management:

Manage the hotel's annual budget, ensuring revenue and expense goals are met. Analyze financial reports and make data-driven decisions to improve profitability.

• Audit and oversee the accuracy of all guest billing.

Compliance & Safety:

Ensure the hotel complies with all local, state, and federal regulations. Maintain safety and security protocols to protect guests, employees, and property. Regularly inspect the property to ensure compliance with health & safety standards.

SYSTEMS:

Ability to gain the knowledge necessary to work with the following systems: Property Management System (Stayntouch), Central Reservations System (CRS), all-time clock systems, lock programming, audit, PBX phone system, Expedia, Booking.com, Agoda/Priceline, TACS, Shift4, TripAdvisor, Google. Skills we are looking for in a

General Manager:

Management experience Strong leadership, communication, and interpersonal skills. Ability to manage budgets, analyze financial data, and implement cost-saving measures. Exceptional problem-solving skills and the ability to handle guest and employee issues. Ability to make decisions in a fast-paced environment. Ability to work flexible hours, including nights, weekends, and holidays. Strong problem-solving skills and attention to detail. Commitment to providing exceptional guest service. This position requires frequent standing, walking, and the ability to lift or move up to 25 lbs. Ability to handle multiple tasks simultaneously. Strong leadership skills with the ability to motivate and manage a diverse team. Familiarity with hotel operations.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Employee discount Paid time off Paid training

Work Location:

In person