Job Overview We are seeking a dynamic and experienced FOH Key Holder/Lead GSE to join our vibrant hospitality team. In this pivotal role, you will oversee daily restaurant operations, ensuring exceptional customer service and food quality. Your leadership will drive team performance, maintain high standards of food safety and cleanliness, and foster a welcoming environment for guests. This position offers an exciting opportunity for a motivated individual with strong management skills and a passion for the food industry to make a significant impact in a fast-paced setting. Responsibilities Lead and supervise front-of-house staff, including servers and support team members, to deliver outstanding guest experiences. Oversee food preparation processes, ensuring adherence to quality standards and safety regulations. Manage POS (Point of Sale) using Toast for accurate order processing and cash handling. Train new staff members on service protocols and standards Assist in managing restaurant operations during shifts, including supervising food production, customer service, and cleanliness. Qualifications Proven experience in quick service restaurant environments with a strong background in food preparation and customer service. Demonstrated supervisory or team management experience within the hospitality or restaurant industry. Familiarity with POS systems such as Toast POS; cash handling expertise required. Knowledge of food safety management, inventory control, and food handling regulations. Experience with fine dining or casual dining settings is highly desirable; banquet or catering experience is a plus. Strong leadership skills with the ability to train, motivate, and develop staff effectively. Excellent communication skills with the ability to manage shift operations efficiently. Basic math skills for managing transactions, inventory counts, and profit/loss analysis. Ability to work flexible hours in a fast-paced environment while maintaining high standards of hospitality. Join our team as a FOH Key Holder/Lead GSE and be part of an energetic environment where your leadership makes a difference! We value your expertise in managing hospitality teams, ensuring food safety, and delivering memorable guest experiences—all while supporting your professional growth in the vibrant world of food service management.

Pay:

$18.00 - $22.00 per hour Expected hours: 28.0 - 36.0 per week

Work Location:

In person