Job Description:

Salary:

$56,000/year Our efforts in Michigan have been consistently recognized!

Recent Awards:

Michigan Top Workplaces

2015-2025 Crain's Detroit Business Private 200
2025 (and Crain's Cool Places to Work!) Best & Brightest Companies to Work for in the Nation
2012-2025 (and Metro Detroit!

) Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position:

The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures.

Essential Functions:

Help to ensure that positive outcomes and program goals are met as required by contract
Supervise activities and conduct performance evaluations for case management staff
Model appropriate coaching and case management strategies
Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements
Review and approve participant requests for supportive services
Assist with participant case management tasks as needed
Document all participant contacts in case notes
Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
Maintain a thorough knowledge of PATH policies and procedures
Coordinate participant transfers and other case changes with DHHS and other partners
Other opportunities as available

Education and Experience Requirements:

Experience working with FIP recipients/PATH participants and/or other workforce programs
Excellent leadership and communication skills, both written and verbal
Ability to maintain flexibility as needs of contract require
Customer service experience preferred
Proficient in Microsoft Office applications
Bachelor's degree in business, education, human services, or related area is preferred Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI

We believe we can help our customers overcome their most challenging obstacles
We believe in seeing through other people's eyes
We believe that we can make a difference in people's lives
We believe in meeting people where they are today and helping them to realize a better tomorrow
We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.

) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. 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