This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday. Raymond James' work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note:

This role is not eligible for Work Visa sponsorship, either currently or in the future. This position will work five eight-hour shifts Mon-Fri starting at 2pm. Essential Duties and Responsibilities Monitors enterprise job schedule in multiple environments. Completes the IT Operations Incident Resolution and Escalation Procedure when necessary Troubleshoots incidents based upon documentation and knowledge. Provides accurate, detailed, and timely information for all abnormal processing situations Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues. Executes and responds to service management requests assigned to IT Operations Adheres to documented processes, procedures, and best practices. Completes required training to stay current in technical skills and industry trends Coordinates and prioritizes tasks for their shift Provides quality assurance for their shift by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated. Identifies gaps in knowledge of Operators and fills them by providing training Identifies gaps in processes and proposes solutions to correct them. Provides feedback on Operators to IT Operations leadership. Possesses a good attitude and willingness to learn Performs other duties and responsibilities as assigned Knowledge of IT Operations Services' role in Information Technology. Current operating systems such as Windows, Linux, etc. Workflow orchestration tools IT Service Management tools Leadership Fundamentals Skill in Microsoft Suite of Tools (specifically Teams, Outlook, SharePoint, and OneNote) Video Conferencing Tools including Zoom and teams BMC Control-M ServiceNow Ability to Identify, analyze, and troubleshoot issues Effectively interact and communicate Multitask Prioritize, coordinate, and delegate tasks based on business impact. Follow processes, procedures, and best practices Maintain skill levels at industry level standards Adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services Identify high impact issues, own issues, and escalate Recognize gaps in knowledge and provide training Work a non-standard shift including nights and/or weekends Work effectively outside of an office setting