At North Mississippi Health Services, we believe in connecting you to a career that challenges you, engages your mind and inspires you to be the "you" you always wanted to be. We also believe in celebrating everything that makes you uniquely you

• your talents, your perspectives and your passions
• and connecting you with others to create a supportive and innovative team that aspires and achieves together. Most of all, we believe in helping you leverage and connect your personal passion with a much greater purpose. We're committed to helping our team of over 7,000 unique individuals discover what connects you to our mission, vision and ultimate "why"
• our patients.

With seven hospitals, more than 60 clinics, four long-term care facilities, state-of-the-art women's and behavioral health facilities and multiple outpatient care centers, we have a variety of career opportunities waiting for you.

JOB SUMMARY

The Ambassador Shift Supervisor at North Mississippi Health Services is responsible for managing and optimizing patient and visitor transport, including wheelchairs, stretchers, and other means of transport. This role collaborates with the Department Manager and serves a vital patient-facing role, utilizing strong communication and organization skills to engage with a diverse array of people, document and track all requests for transport service, and monitor transport equipment to ensure smooth and timely transportation. This role requires knowledge related to infection prevention and skills to guide and educate on infection prevention techniques required for safe patient transportation, coordinate activities and staffing, and effectively interface cross-functionally with providers and staff to meet all patient needs and drive positive patient outcomes. As a supervisor, this role oversees and guides a team of employees to ensure efficient task completion, promoting teamwork and effective coordination.

JOB FUNCTIONS

Transportation Management:

This position receives patients/visitors and relays information concerning transportation needs to appropriate personnel. Assists with overseeing patient transportation system/processes while on scheduled shift. Supports Ambassadors during peak transport times by receiving and transporting patients/visitors in a safe and timely manner to their designated site to ensure there are no delays in patient care, procedures, treatment, and/or discharges. Seeks opportunities to reduce waste and streamline processes to aid in safe and timely movement of patients within the organization. Adheres to all policies and procedures for patient transport and uses proper body mechanics during transport, and ensures Ambassadors are oriented and follow these policies and procedures and proper body mechanics during transport. Orients and ensures Ambassadors possess working knowledge of Patient Transportation system, paging system, phone system and logging in and out of patient transport assignments. Assist with the transport of patients requiring oxygen and IV therapy. Ensure the safe and proper handling of oxygen tanks and IV equipment during transport. Monitor patients' conditions during transport and report any changes to the nursing staff. Provide comfort and reassurance to patients during transport.

Documentation:

This position documents all requests for transport service to provide an accurate and timely tracking system. Orients and ensures Ambassadors document s all requests for transport service to provide an accurate and timely tracking system. Orients and ensures Ambassadors possess es required knowledge of patient transportation system.

Maintenance:

This position works with Facility Services Department to ensure maintains wheelchairs, stretchers, etc., are maintained in a clean and sanitary condition as well as proper working order.

QUALIFICATIONS

Education High School Diploma or GED Equivalent Licenses and Certifications Work Experience 1-3 years 1-3 years Knowledge Skills and Abilities Must be able to demonstrate knowledge and skills necessary to provide age-appropriate care to infants, pediatrics, adolescents, adults, and geriatrics Must be able to recognize changes or abnormalities in patient condition and report to appropriate staff. Must have excellent leadership and communication skills with a diverse group of people. Must have the ability to prioritize, assist, and perform numerous transport functions Must demonstrate a pattern of accountability, superior performance and good character Effectively communicates with staff, patients/family members, visitors and the general public Must reflect a positive, caring attitude towards clients, patients, staff and the public we serve. Must perform other duties as assigned or required to allow for the smooth and efficient operation of the transport service The incumbent must be able to prioritize and delegate transportation assignments. The incumbent must be able to document and validate transportation requests in an expedient manner. Must recognize patients in need of assistance and activate appropriate resources when needed. Must project a professional and personable image to patients, family members, staff, and other customers Must interact and communicate information and ideas to all levels of personnel within the organization. Benefits A vailable Continuing Education 403B Retirement Plan with Employer Match Contributions Pet, Identity Theft and Legal Services Insurance Wellness Programs and Incentives Referral Bonuses Employee Assistance Program Medical Benefits Dental Benefits Vision Benefits License +

Certification Reimbursement Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance Employee Discount Program Other:

Early Access to Earned Wages Tuition Assistance Relocation Assistance Paid Time Away Special Employee Rates at NMMC Wellness Centers _We believe a career is more than just a career

• it's a calling.

Our teammates' \"True North\" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love._ #NMHSConnections