A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
Shift Leader Closing Shift Dunkin' - 3.3 Elizabeth, NJ Job Details Part-time | Full-time Up to $17 an hour 21 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Employee relationship building Customer complaint resolution Full Job Description We are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Team Environment:
Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members
Operational Excellence:
Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards
Skills and Qualifications:
Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
Pay:
Up to $17.00 / hour
Pay:
Tips Benefits:
Health insurance Dental insurance Vision insurance Employee discount Paid training Paid time off
