Director of In Room Dining

Full TimeNew York

• United States1 day ago Opening
  33
  0
  163
  0
  Industry
• Hotels & Resorts
  Role
• Room Service Staff
  Level
• Director
  Department
• General Management
  Full Time
  Posted at: 23 Sep 2026
  

Last Date:

20 Oct 2026

Salary Details

Competetive Salary Offered

Job Description

FAIRMONT

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Our guests are always at home at Fairmont Hotels & Resorts

• and their In Room Dining experience is no exception.

Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.

Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and manage the In Room Dining team and ensure service standards are followed

Must be able to multi-task is a high work paced environment.

Check food orders for accuracy and quality

Ensure IRD staff work in full uniform and meeting Hotel grooming policy.

Work with hotel leadership on creativity of special amenities and alike

Monitor and react to all department issues with urgency and professionalism.

Address guest concerns at a five star level

Consistently train Colleagues to help improve overall service and standards

Complete weekly, monthly Forbes five star audits and LQA audits

Balance operational, administrative and Colleague needs

Conduct regularly scheduled departmental meetings

Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practices

Have full knowledge of all In Room Dining menus

Manage the departmental budget

Follow outlet policies, procedures and service standards

Follow all safety and sanitation policies when handling food and beverage

Assist in other outlets as needed

Other duties as assigned

Compensation:

$90,000

• $105,000 per annum
  

Bonus Potential:

$8K

• $10K
  Qualifications
  Previous Food & Beverage leadership experience required
  Previous point of sale system experience required
  Computer literate in Microsoft Window applications required
  University/College degree in a related discipline an asset
  Excellent communication and organizational skills
  Strong interpersonal and problem solving abilities
  Highly responsible & reliable
  Ability to work well under pressure in a fast paced environment
  Ability to work cohesively as part of a team
  Ability to focus attention on guest needs, remaining calm and courteous at all times
  Additional Information
  All your information will be kept confidential according to EEO guidelines.

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