Job Summary Join our dynamic team as a Dunkin Guest Service Shift Leader, where you'll be the heartbeat of our fast-paced, customer-focused environment! In this energetic role, you will lead daily operations, ensure exceptional guest experiences, and support your team in delivering top-notch food and beverage service. Your leadership will drive efficiency, uphold food safety standards, and foster a welcoming atmosphere that keeps customers coming back. This position offers an exciting opportunity to develop your management skills while working in a lively, team-oriented setting. Duties Oversee shift operations to ensure smooth and efficient service delivery in a quick service and fast food restaurant environment Lead and motivate team members to provide outstanding customer service, ensuring guest satisfaction at all times Manage food preparation processes, including cooking and food handling, to meet quality standards and safety regulations Utilize POS systems such as Aloha POS and Micros POS for accurate cash handling, order processing, and transaction management Supervise inventory control procedures to maintain stock levels, reduce waste, and manage food safety compliance Train new staff members on food production, customer service protocols, and safety procedures to foster a high-performing team Handle customer inquiries and resolve issues promptly to ensure positive dining experiences Assist with shift management tasks including scheduling, supervising staff performance, and conducting briefings on operational goals Skills Proven experience in food preparation, cooking, and food handling within casual dining or quick service settings Strong knowledge of POS systems such as Aloha POS and Micros POS for efficient transaction processing Demonstrated leadership in supervising teams within restaurant or hospitality environments Excellent communication skills for managerial oversight, staff training, and customer interactions Ability to perform basic math accurately for cash handling and inventory calculations Familiarity with food safety management practices and compliance standards Experience with kitchen management, food production processes, and managing hospitality teams Skilled in managing shift operations, including scheduling, training & development, and performance feedback Knowledge of restaurant management principles including profit & loss analysis, budgeting, and cost control strategies This role is ideal for candidates with a passion for hospitality management who thrive in energetic environments. If you're ready to lead a vibrant team while delivering memorable guest experiences—apply now to become part of our lively community!

Pay:

$17.00 - $18.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid training

Work Location:

In person