Job Title:

Food and Beverage Supervisor Supervision Received:

General Manager Supervision Exercised:

F&B Attendants FLSA Status:

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Key Responsibilities:

Supervise all aspects of the food outlet process. Supervise operations in casino food outlet. Train staff on effective and friendly guest service techniques including policies and procedures related to Food & Beverage controls, service sequence and service standards. Enforce policies and procedures related to Food & Beverage controls, service sequence and service standards. Obtain a bank from the Casino vault and count money in cash drawers at the beginning and end of each shift. Maintain, operate, and reconciliate a point-of-sale cash register. Receive payment by cash, cards, vouchers, etc. for food services. Ensure cleanliness and organization of food outlet area. Ensure accurate and timely documentation of attendance, customer issues and shift reports. Show our guests we appreciate and value them by providing the best customer service. Maintain employee tip distributions. Log alcohol for safe serving and inventory purposes.

General Responsibilities:

Participate in departmental and company training programs as required. Balance EOD reports. Be a responsible key holder. At times based on business needs, may prepare, cook, and serve food. Use the Point of Sale to place and cash out orders. Maintain relations among workers and resolves grievances. Perform other related duties as assigned.

Qualifications:

Education High School diploma or equivalent required Experience Three (3) years' experience required as captain/supervisor Experience with and knowledge of applicable food service and beverage operations regulatory compliance requirements Casino food handling a plus. Knowledge, Skills & Abilities Strong knowledge of Casino guest service techniques typical of a food outlet setting The ability to create effective and accurate schedules. Provide documentation of meal break tracking, attendance variance and disciplinary actions. Knowledge of Point of Sale electronic check ordering systems is required The ability to interact professionally and positively with employees, superiors and guest. Ability to quickly and effectively analyze and resolve guest complaints and employee disputes Must be able to speak, read, and understand English Able to walk and stand for at least (8) hours per shift Superior ability to multitask Able to lift twenty-five (50) pounds for various job-related duties Attendance and punctuality are essential functions of the position Ability to work at a rapid pace while maintaining attention to detail Superior supervisory, teaching, motivational and time management skills required Excellent communication and promotional skills Must be friendly, outgoing, considerate, patient, enthusiastic and respectful of others Must be flexible in order to meet the needs of the organization as well as the customers Must be able to handle alcohol cut-offs/possibly confrontational situations with guests. Ability to maintain confidences, and foster an ethical work environment Ability to respond effectively to sensitive inquiries and complaints Must be able to work in a smoke-filled casino environment

Licenses/Certifications/Other:

Must be able to pass a background check and receive a license or permit from any Regulatory Agency (Oklahoma ABLE Commission, Gaming Commission, ServSafe, etc.), if applicable to perform the essential job functions Must be able to pass pre-employment drug test Must obtain a Ponca Tribe Liquor License Must already possess or be able to immediately obtain an Oklahoma or Federal Food Handler's License. As a tribal entity, the Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC, gives preference in employment to a n enrolled member of the Ponca Tribe of Indians of Oklahoma, and to other enrolled Native Americans of federally recognized tribes.