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Custom Processing Services Inc.

Shift Supervisor

Career Insights for Restaurant / Food Service Supervisor

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What they do

A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.

$39,845 / year median in Pennsylvania

+4% projected growth

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Job Description

Description Summary:
Weekend Night shift - Friday, Saturday, Sunday e/o Monday 6:45pm-7:15am This critical to success role at Custom Processing Services (CPS) provides daily engagement and accountability to the manufacturing employee base, creating a profound experience for all employees. In plant 03, this role is a highly independent leader, driving for results, with an expectation of a similarly strong level of accuracy and precision in work completion from self, co-workers, peers, superiors, and subordinates alike. This role at times will wear the hat of coach, mentor, or guide, inspiring others to meet their personnel and professional goals.
Accountable Functions and Responsibilities:
People Focused:
  • Establish, maintain/improve, and measure a culture of safety within the shift. Safety rules need to be non-negotiable, and all employees need to leave at the end of the shift in the same or better condition than they arrived.
  • Develop a culture on your shift of Respect… for self, peer, CPS, and clients.
  • Develop professional relationships with all employees, utilizing EQ techniques to engage and align the aspirations of the individual with the business opportunities.
  • Use information learned through employee engagement to own the development of the shift employees under your leadership. Develop plans and "build people", one at a time and in a personal and profound manner.
  • Own employee training for your shift personnel.
  • Trust but verify.
Customer Focused:
  • Understand customer requirements with regard to all process and specification and assure both are maintained during shift operations.
  • Assure both internal and external customers are receiving all deliverables needed and expected, with said deliverables being of highest quality and integrity.
  • Provide and execute to commitments for products to be available to the customer (OTA).
  • Provide meaningful and formal cause and corrective actions for any incidences where the voice of the customer (VoC) is violated.
  • Exhibit a high level of excellence in the custody of customer supplied goods and items.
  • Assure Food Safety and Food Defense protocols are maintained throughout the manufacturing arena.
CPS Focused:
  • Optimize the shift to deliver or exceed the standard revenue expected for said shift.
  • Optimize processing systems to provide additional throughput, without a compromise of quality or the VoC.
  • Exhibit a high level of excellence in the custody of CPS purchased goods and items.
  • Provide required operational reporting, timely and accurately.
  • Demonstrate full and proper usage of production information systems including Cost Accounting reporting, HIPPO, Deacom operation, and Paylocity operation.
  • Assure all activities conform to
ISO 9001, ISO
22000, and
ISO 17025
certifications as well as other third-party certifications we carry.
  • Other work as assigned or deemed necessary for the business. Requirements Job Metrics (Measurements of Success):
  • Incident rate for shift
  • Employee retention for shift
  • 360 feedback from peers and co-workers
  • First Pass Quality
  • On Time Availability for plant
  • Customer Complaints for shift
Budget:
Shift Uptime
    Budget:
    Actual process performance verses standard
    Required Qualifications:
    • Post high school degree in Business, an Engineering discipline, or a related field preferred.
    • Alternatively, five years of relative experience in Manufacturing Leadership preferred
    • Champion and embodiment of CPS Core Values
    • Willingness to work as part of a collaborative team, promoting trust and respect.
    • Excellent communication skills, both written and oral, including proficiency in Office Suite applications.
    • Ability to multitask and establish priorities in an environment of competing expectations.
    • Willingness to continue education and personal development for the purposes of staying up to date with industry, technology, and regulatory requirements.
    • Desire to be a change agent, not getting discouraged, but persevering through times of conflict.
    • Flexible and open minded to change while at the same time being able to hold an unwavering position.
    • Previous experience in developing personnel.
    • Ability to analyze data, look for trends, and draw conclusions for said data
    Location:
    Reading Campus (primary work location) - 99% of time East Greenville Campus (secondary location) - 1% of time Work Environment (estimated averages): Office (12%) Floor (88%)
    Growth Opportunities:
    Business Unit Leadership Technical Sales Business within a Business Leadership opportunities (Revenue hunters and farmers) SME areas Leadership opportunities
    Travel Requirements:
    Very rarely, to vendor locations as needed to support learning and equipment/process advancement Very rarely, to industry or technical conferences to advance learning and understanding of new technologies Between CPS sites as indicated above