A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
Do you want to "Feed Your Career?" Here at PSP we are more than just burgers and chickens. We have a career path to fit your personal and professional growth goals. Shift Leaders will join our diverse and loyal team, working together to achieve great results, tackle challenges, and have fun along the way. PSP Holdings is a franchisee and developer of Five Guys Burgers and Fries and Popeyes Louisiana Kitchen with approximately 30 locations in North Carolina and South Carolina. The Shift Leader is responsible for performing all the duties performed by Crew Members, with the additional responsibility for directing the daily operations of a restaurant in absence of a General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, and managing employee breaks and shift changes. The Shift Leader ensures compliance with company standards in all areas of operations, including but not limited to product preparation and delivery, customer service, restaurant interior and exterior maintenance, and team management.
Essential Functions and Job Responsibilities:
Excels in performing all Crew Member essential functions and job responsibilities. Maintains fast and accurate service, positive guest relations, and ensures products are consistent with company quality standards. Answers guests? questions and provides information with regards to the food products sold at the store. Handles any elevated questions or complaints from guests. Inputs orders accurately into a Point of Sale (POS) system. Computes and records transactions using the POS system and the company cash register, which includes handling cash, credit, or check transactions, redeeming coupons, and issuing change and receipts. Works with other crew members to cook and package orders. Maintains exceptional levels of quality, customer service, cleanliness, and other factors that impact the guest experience. Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction. Ensures a safe working and customer environment by facilitating safe work behaviors of the team. Leads Crew Members and directs all daily operations of the restaurant in the absence of the General Manager (GM) including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, and managing employee breaks and shift changes. Motivates and coaches Crew Members and assists in the training and onboarding of new Crew Members. Works as a team player to support other employees in completing their tasks. Uses the company cash register accurately and maintains proper control of company assets. Projects a professional image to staff and guests while treating everyone with respect. Performs other related duties as assigned. PSP Holdings offers a competitive pay and a generous benefits package for eligible full-time employees!
Shift Leader:
$12 - $16/hour depending on experience Benefits available to eligible employees (varies by restaurant brand and employment status): Company paid training and uniforms, competitive bonus plans, tips, paid time off, medical, dental, vision and life insurance, and 401(k) with company matching. PSP Holdings is a franchisee that is growing, so there are always significant growth opportunities for high performers! Consider joining our team if you have: Exceptional customer service skills Strong leadership and interpersonal skills Strong written and verbal communication skills, including professional working proficiency in English Strong conflict resolution skills Ability to prioritize tasks and manage multiple projects Strong analytical, decision making, and problem-solving skills with attention to details Basic math skills Proficient use of POS systems and cash registers Ability to work independently and with a team Solid ability to learn new technologies and posses the technical aptitude to understand flow of data through systems Must have reliable transportation and be dependable
Education and Experience Requirements:
High school diploma or equivalent preferred At least 2 years of relevant experience in the quick service restaurant (QSR) industry is required Demonstrated experience of leadership and managerial skills while providing exceptional customer service is required ServSafe Certification required, or the willingness to obtain within 60 days
Physical Demands and Work Environment:
Work environment will be stressful at times, as overall restaurant activities and work levels fluctuate. Ability to work a flexible schedule including opening, closing, weekends and holidays. Must be at least 18 years of age. Must be able to bend, stoop, stretch, stand, and sit for extended periods of time. Subject to occasional periods of sitting and exposure to computer screen. Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer and cash register use. Subject to moderate to loud noise, especially during peak hours of operation. Constant exposure to hot equipment and oil. Mental ability to lead others and change processes in a fast-paced work environment. Must be able to lift 60 pounds as needed. May be exposed to angry or irate customers. It is the policy of PSP Holdings to provide equal employment opportunity (EEO) to all persons regardless of race, age, color, national origin, disability, religion, pregnancy, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. In addition, whenever possible, PSP Holdings will provide reasonable accommodations for qualified individuals with disabilities.
