Jeremiah's Italian Ice Shift Lead, Opener, and Closer Positions Jermiah's Italian Ice of Katy, Richmond, and Rock Creek Richmond, TX Job Details Part-time $9 - $12 an hour 10 hours ago Benefits Paid training Employee discount Qualifications Customer communication Computer literacy

Full Job Description Lead Server Job Description Location:

Store Level Reports To:

Store Manager Position Type:

Full-Time or Part-Time (minimum training requirement of three 8-hour shifts per week over a three-week period) Position Summary The Lead Server is a key member of the Jeremiah's Italian Ice leadership team and serves as an extension of the Store Manager. This position provides day-to-day leadership to the server team while ensuring exceptional guest experiences, operational excellence, and adherence to company standards. The Lead Server balances front-line leadership with administrative responsibilities and serves as the Manager on Duty in the Store Manager's absence. Key Responsibilities 1. Shift Leadership & Guest ExperienceOperational Leadership

• Lead daily shift operations to ensure efficient service, proper staffing, and smooth workflow.
• Monitor guest volume and adjust product production to meet demand.
• Ensure cash drawers are properly stocked and balanced throughout each shift. Team Leadership
• Assign positions using the Freeze Frame deployment system.
• Manage employee breaks while maintaining compliance with federal and state labor laws, including minor labor regulations.
• Conduct Table Touches to monitor team performance and guest satisfaction. Guest Service Excellence
• Model Jeremiah's Five-Star Guest Service standards.
• Coach and develop team members through real-time feedback.
• Resolve guest concerns professionally, calmly, and with genuine care. Rewards Program
• Maintain expert knowledge of the J-List Rewards Program.
• Consistently coach servers to educate guests and promote program participation. Safety & Incident Response
• Respond appropriately to employee and guest emergencies.
• Complete accurate incident reports whenever required.
• Promote and maintain a safe working environment. 2. Operations & Quality ControlProduct Quality
• Uphold Jeremiah's product standards, including the "Mess It Up, Dress It Up" philosophy.
• Monitor portion sizes and presentation standards.
• Complete Product Quality Control Logs (PQCLs).
• Monitor and manage Ice Cream Overrun. Opening & Closing Procedures
• Execute all opening responsibilities, including: o Bucket preparation o Till setup o Store readiness
• Execute all closing responsibilities, including: o Cash handling o Tip declaration o Deposit preparation o Store security Equipment Management
• Properly clean, sanitize, and prime ice cream machines.
• Troubleshoot common equipment issues.
• Report maintenance concerns promptly. Store Assessments
• Conduct Store Assessment Report walkthroughs.
• Correct deficiencies to maintain passing audit scores.
• Utilize Secret Shop results to coach and improve team performance. Technology & POS Systems
• Operate and troubleshoot: o Revel POS o Customer Display System (CDS) o Kitchen Display System (KDS) o Online Ordering (OLO) platforms o Offline POS functionality when necessary 3. Financial & Administrative ResponsibilitiesFinancial Accountability
• Perform nightly safe counts.
• Complete reconciliation logs.
• Prepare and submit change orders.
• Generate and review daily sales reports using Revel. Inventory Management
• Assist with scheduled inventory counts.
• Place Sysco supply orders using established pars and historical sales trends. Administrative Tracking Maintain accurate store documentation, including:
• Daily Sales Reports (DSRs)
• Master Tracker updates
• Invoice Control Logs
• Labor tracking
• Employee comp tracking Invoice Processing
• Verify supplier invoices for accuracy.
• Scan, email, and properly file invoices.
• Maintain organized financial records. 4. Team Development & Store CultureTraining
• Serve as a Certified Server Trainer using the Server Cool School curriculum.
• Ensure new team members receive consistent, high-quality training. Coaching & Communication
• Conduct Chill Chats to provide recognition and constructive coaching.
• Complete Communication Matrix updates.
• Review employee time punches for payroll accuracy. Culture & Engagement
• Promote Jeremiah's culture and Core Values.
• Assist with holiday celebrations and team-building events.
• Participate in Lead Server Leadership Meetings.
• Responsibly manage the team morale budget. Community Engagement
• Support Local Store Marketing (LSM) initiatives.
• Assist with Ice Nights, recruiting events, catering opportunities, and community outreach activities.

Qualifications & Prerequisites Candidates must meet the following requirements before beginning the nine-shift

Lead Server Training Program:

Required Qualifications

• Successfully earn a Cool School Server Degree.
• Consistently demonstrate Jeremiah's Core Values and embrace the company's "Frogma," including its history, mission, and vision.
• Display initiative by actively seeking opportunities to improve store operations.
• Maintain full compliance with the Frog Squad Handbook and Lead Server uniform standards.
• Successfully obtain ServSafe Food Handler certification during the operational training program. Preferred Skills
• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• High attention to detail
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and comfort learning new software
• Strong organizational and time management skills
• Dependable attendance and punctuality Physical Requirements
• Ability to stand for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in refrigerated and freezer environments.
• Ability to bend, reach, squat, and perform repetitive motions.
• Ability to work evenings, weekends, and holidays as business needs require. Success Measures A successful Lead Server consistently:
• Delivers exceptional guest experiences.
• Maintains Jeremiah's quality and cleanliness standards.
• Develops and coaches high-performing team members.
• Supports profitable and efficient store operations.
• Demonstrates accountability and leadership by example.
• Embodies Jeremiah's Core Values while fostering a positive, engaging team culture.

Pay:

$9.00 - $12.00 per hour

Benefits:

Employee discount Paid training

Work Location:

In person