Utah Valley University is seeking a part-time Food Services Lead to support operations at Costa Vida! Working under the direction of the Manager of Branded Restaurants and Retail Operations, this role assists with supervising daily restaurant operations, customer service, scheduling, and facility upkeep. The position also helps supervise approximately 35 student employees and supports restaurant units that operate throughout much of the calendar year. Manages daily operations of retail fast-food restaurants in accordance with operations manual guidelines. Screens operational issues for management attention. Trains employees on proper procedures for customer service and cash handling according to operational standards. Assists in developing work schedules for all cash operations personnel. Enforces adherence to schedules. Hires and schedules employees to perform functions of cash operations. Audits cash receipts and follows cash handling procedures by tracking for overages/shortages and takes appropriate action as necessary. Responds to customer problems that arise and focuses on client satisfaction and service. Inspects food handling and safety standards and insures that all established standards are followed. Maintains appropriate/cost effective staffing to insure smooth workflow. Performs other job related duties as assigned. Knowledge Knowledge of local Health Department requirements pertaining to sanitation and food safety. Knowledge of kitchen equipment. Knowledge of cooking and food service methods. Knowledgeable with Microsoft Excel and Work computer software programs. Skills Skill in recipe cost management, cost controls, and record keeping. Interpersonal, problem-solving, and decision-making skills. Skill in interpersonal communication. Abilities Ability to plan, create, and compute menus. Ability to supervise twelve to eighteen employees. Ability to communicate verbally and in writing. Must be able to lift 45 lbs to waist height. Must be able to work on feet in standing positions for up to seventy percent of work time. Must be able to handle the mental pressure and stress of a multi-unit food service operation in a fast paced and temperately warm environment. Graduation from an accredited institution with an associate's degree or any combination of education and/or experience related to the position summary totaling a minimum of two years. Must have a valid driver's license. Licenses or Certifications Food handlers permit within 14 days of hire.