About the Role Ready to lead with Courage, Humility, Integrity, and Love ? As a Shift Lead , you'll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You'll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment. What You'll Do Lead the Customer Experience Ensure every guest receives a consistent, quality experience Execute brand recipes and techniques with precision Resolve customer concerns with positivity and professionalism Lead your team in delivering an Amazing experience every time Keep the Store Running Smoothly Maintain speed of service during high‑volume peaks Stay calm, anticipate guest needs, and manage workflow efficiently Use downtime wisely to prep for the next rush Train & Develop Your Team Assist the Store Leader with onboarding and training new team members Build strong working relationships with the team Identify motivation factors and provide clear, constructive feedback Reinforce performance standards set by Hart Family Coffee Drive Sales & Profitability Seek opportunities to increase sales through consistent upselling Hold baristas accountable to upselling standards Understand key store metrics and help improve overall performance Operational Expertise Be the subject matter expert in: Cash handling POS system Operational procedures Health & sanitation standards Store business metrics Serve as a keyholder and master all opening/closing procedures Ensure all team members follow Hart Family Coffee procedures and safety guidelines Support Store Leadership Help find coverage for open shifts Assist with administrative duties as requested Communicate business health clearly to the team Qualifications Available for 25+ hours per week Passion for people and leadership Willingness to master brand recipes and techniques Strong communication and teaching skills Ability to work cooperatively in a team environment Excellent problem‑solving skills and attention to detail Dependability, integrity, and adaptability Energetic, fast‑paced, flexible work style Desire to grow with a rapidly expanding company Why You'll Love Working Here Fun, positive team culture Leadership growth opportunities Flexible scheduling A chance to make an impact every shift Coffee perks (of course!) INDFOH