\nHamburg, Hamburg\n
\n

PERMANENT

\nUpdated 07/2026\nJob Description\nJob Summary\n

WAS DICH ERWARTET

\nDu bist unsere Stimme nach draußen: Als erste Anlaufstelle für unsere Reisebüropartner und Gäste gestaltest du aktiv den Moment, in dem aus Interesse echte Begeisterung wird\nDu machst aus Vorfreude ein

Erlebnis:

Von der ersten Frage bis zum Reisestart begleitest du unsere Gäste auf dem Weg zu ihrer Traumreise

und sorgst dafür, dass sie sich vom ersten Kontakt an gut aufgehoben fühlen\nBeratung, die begeistert: Ob Vakanzen, Optionen, Buchungen, Umbuchungen oder individuelle Wünsche: Du hörst zu, denkst mit und findest Lösungen, die schnell, smart und genau auf unsere Gäste zugeschnitten sind
damit die Abschlussquote und das Erlebnis stimmen\nDu behältst den Überblick: Du sorgst dafür, dass alles rund um Flugprozesse, Zusatzleistungen und Versicherungen reibungslos läuft
damit unsere Gäste entspannt in ihr Abenteuer starten\nGemeinsam wachsen
gemeinsam gestalten: Du bringst dich aktiv in Projekte ein, testest neue Ideen und entwickelst gemeinsam mit dem Team unsere Servicewelt weiter\nErfolg, der sich sehen lassen kann: Du unterstützt dabei, die Kennzahlen unseres Travel Agent Teams zu erreichen
und hilfst gleichzeitig, unseren Anspruch an erstklassigen Service erlebbar zu machen\nMarke live erleben: Ob Schiffsbesichtigungen, Events oder Messen
du bist dabei, wenn wir unsere Markenwelt erlebbar machen und Menschen für Hapag-Lloyd Cruises begeistern\nEin Team, das zusammenhält: Bei Bedarf unterstützt du bereichsübergreifend die gesamte Hapag-Lloyd Cruises Services Abteilung
denn wir arbeiten nicht nebeneinander, sondern miteinander\n

WONACH WIR SUCHEN

\nDu hast eine abgeschlossene touristische oder kaufmännische Ausbildung oder bringst relevante Erfahrung aus Touristik oder Hotellerie mit. Wichtig ist uns vor allem deine Leidenschaft für exzellenten Kundenservice\nDu denkst lösungsorientiert und immer einen Schritt voraus. Herausforderungen? Siehst du eher als Chance\nKunden

und Serviceorientierung liegt dir im Blut. Du möchtest Menschen weiterhelfen, begeistern
und ihnen das Gefühl geben, genau richtig bei uns zu sein\nPräzision ist dein Ding.

Du arbeitest sorgfältig, erkennst Abweichungen sofort und hast ein echtes Auge fürs Detail\nDu bringst Struktur in deinen Arbeitsalltag und stellst sicher, dass Prozesse effizient und pünktlich abgewickelt werden\nAuch bei hohem Tempo bleibst du fokussiert, ruhig und professionell. Stressige Situationen? Meisterst du mit Klarheit und Gelassenheit\nKommunikation gehört zu deinen Stärken. Freundlich, klar, wertschätzend

genauso wie wir mit unseren Gästen und Partnern umgehen möchten\nTeamgeist ist für dich selbstverständlich. Wir ziehen bei Hapag-Lloyd Cruises an einem Strang
und du bist ein wichtiger Teil davon\nIn gängigen touristischen Buchungssystemen wie z.

B. DaVinci arbeitest du sicher\nDu punktest mit guten MS Office

und Englischkenntnissen

WORAUF DU DICH FREUEN KANNST

\nEine flexible Arbeitszeitkultur mit zwei Mobile-Office-Tagen pro Woche Eine branchengerechte Vergütung mit Erfolgsbeteiligung sowie 30 Urlaubstage\nAttraktive Rabatte auf Kreuzfahrten mit unseren Flotten sowie auf viele weitere Angebote im Tourismusbereich\nBezuschussung zu deinem ÖPNV-Ticket sowie zu deinem PLUXEE Restaurant Pass\nEin modern eingerichteter Arbeitsplatz in zentraler Lage, nur eine „Seemeile\" vom Hauptbahnhof entfernt\nEine zeitgemäße Führungs

und Unternehmenskultur geleitet von unseren Werten Wertschätzung, Vertrauen und Nachhaltigkeit\nRegelmäßige Feedback
und Entwicklungsgespräche zur gezielten Förderung deiner Stärken und beruflichen Laufbahn\nvoiio als starken Employee Assistance-Partner an deiner Seite\nSowie auf viele weitere umfangreiche Sozial
und Gesundheitsleistungen (JobRad, eigenes Fitnessstudio im Haus, Eltern-Kind-Büro, Firmenfitness-Kooperation mit WELLPASS, interne Yoga-Kurse, Massage, betriebliche Altersvorsorge u.v.m.)\nBei jedem Schritt behalten wir den Gast im Fokus! Möchtest du diese Extrameile mit uns gehen?\nWir freuen uns auf deine Bewerbung
ungeachtet deines Alters, Geschlechts, deiner Nationalität, ethnischen Herkunft, Religion, Weltanschauung, sexuellen Orientierung und/oder Behinderung.

\nBitte bewirb dich mit deinen aussagekräftigen und vollständigen Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse/Zertifikate) ausschließlich online. Hast du Fragen zu TUI Cruises und/oder unserem Bewerbungsprozess? Auf unserer Karriereseite findest du umfassende Informationen und FAQ. Oder schreibe uns eine E-Mail an hrtuicruises.com. 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(Junior) Travel Agent Manager (all gender) für die Marke Hapag-Lloyd Cruises