ABOUT DISCOVER NEWPORT

As the region's official destination marketing organization (DMO), Discover Newport is committed to the promotion of Newport and its eight adjacent coastal municipalities across Newport and Bristol Counties, Rhode Island. Our reach encompasses Barrington, Bristol, Jamestown, Little Compton, Middletown, Newport, Portsmouth, Tiverton, and Warren. By partnering with hospitality stakeholders, Discover Newport positions the region as a world-class choice for both professional and recreational travel. In 2025, tourism activity drove $339.7 million in lodging revenue, $163.1 million in dining expenditures, and $52.3 million in retail commerce. For more information visit .

POSITION SUMMARY

The Familiarization (FAM) Tour Coordinator supports Discover Newport by organizing, scheduling, and executing familiarization trips for travel professionals and media. This position ensures seamless, memorable, and productive destination experiences for invited travel trade and media guests.

KEY RESPONSIBILITIES

Logistics & Scheduling Create detailed daily itineraries, mapping out times for hotel site inspections, dining, and activities. Secure complimentary or discounted reservations for flights, ground transportation, lodging, meals, and attraction tickets. Communicate directly with local suppliers, including hotels, restaurants, and attractions to confirm group arrivals and special requests. Communications & Guest Relations Manage invitations and visit details, such as flight information, dietary restrictions, and guest contact lists. Prepare digital and physical welcome packages, including itineraries, maps, VIP Cards, and local promotional items. Escort tours and act as the main point of contact, keep the group on schedule, and troubleshoot issues. Administrative Support & Reporting Gather invoices, submit receipts, and ensure the trip stays within the allocated DMO budget. Distribute feedback forms to attendees and summarize their reviews to improve future tours. Track and log any media coverage, articles, or social media posts generated from the tour.

REQUIRED QUALIFICATIONS

Bachelor's degree in Business Administration, Hospitality/ Tourism Management, Marketing, Communications, or a related field. 2+ years of administrative or related experience. Advanced working knowledge of core Office 365 applications.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Must possess a valid driver's license.

KEY SKILLS & ATTRIBUTES

Deep appreciation for Newport and Bristol Counties'. High-level operational skills for travel itineraries, including securing reservations and managing on-site schedules for groups. Strong written and verbal communication skills for guest and industry partner relations.

WORK ENVIRONMENT & EXPECTATIONS

Supervisory Responsibilities:

This position has no supervisory responsibility.

Work Environment:

This job operates in a professional office environment.

Physical Demands:

Standard desk environment. Requires prolonged periods of screen time, sitting, and computer usage.

Position Type and Expected Hours of Work:

This is a full-time position and the employee must work at least 35 hours each week to maintain full-time status. Normal operating hours are Monday-Friday, 9AM- 5PM. In-office presence is required.

Travel:

Occasional evening/weekend commitments and some travel may be required. There may be occasional local day travel. Discover Newport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by federal, state, or local laws.

Benefits:

Dental insurance Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person