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Travel Reservation Specialist
Career Insights for Travel Agent
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Scorecard
Based on Virginia data
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What they do
A Travel Agent makes travel and accommodation arrangements for customers. Provides information on vacation destinations, flights and tour options; arranges flights and accommodations and advises on travel itineraries for customers travelling for business. Assists with advance purchase of tickets and reservations.
$49,535 / year median in Virginia
+13% projected growth
Job Description
Travel Reservation Specialist Virginia Beach , VA 23451
Posted:
09/03/2026
Industry:
Administrative Job Number:
63150374
Pay Rate:
$22.88 / hour Job Description CTR Group is seeking a Travel Reservation Specialist for a Health & Wellness Center in the Virginia Beach, VA area. Immediate opening and urgently hiring!
Salary Rate:
$22.88 per hour with Benefits.
Work Hours:
35
•40 hours per week
Full-time:
Monday
•Friday 8am
•5pm
SUMMARY:
The Travel Reservation Specialist is responsible for handling all client interactions over the phone, providing excellent customer service while managing reservations and promoting travel products. This role requires strong communication and sales skills to ensure clients receive seamless booking support, accurate travel information, and opportunities to enhance their travel experience through upgrades, packages, and add-ons. Ideal candidates would demonstrate the ability to deliver compassionate, respectful, and values-centered customer service aligned with the Company's mission and principles.
REQUIREMENTS
Two-Year college coursework in any of the following is beneficial: Hospitality & Tourism Business Administration or Communications or equivalent. 1-3 years in customer service, call center, reservations, or sales. Prior experience in the travel industry, preferred. Comfortable with sales goals and upselling. Experience with travel booking or reservation software. Strong administrative accuracy and multitasking ability. Relevant and equivalent work experience includes volunteer work, internships, freelance work, and transferable skills. Previous experience in phone-based reservations, call center, or sales-focused customer service preferred. Strong sales and upselling abilities with proven success in meeting targets. Knowledge of travel booking systems or online reservation software is a plus. Excellent verbal communication and active listening skills. Strong organizational skills, accuracy, and attention to detail. Ability to work in a fast-paced environment and handle multiple calls/reservations efficiently. Experience with group travel or hosted tours preferred. CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information. CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin. age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.
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