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HG
Hilton Grand Vacations Company
Marketing Representative IPC
Career Insights for Travel / Tour Guide
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Based on South Carolina data
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What they do
A Travel or Tour Guide leads tours for groups of visitors or tourists. Leads tours of museums or famous or historic sites, and provides visitors with details and anecdotes about the history and significance of buildings, artwork or collections. Travels with a group of tourists, plans site visits and daily itineraries, interprets languages, and shares specialized knowledge about a country or city with the group.
$36,008 / year median in South Carolina
+14% projected growth
Job Description
Only Remarkable People Can Create Exceptional Moments! Come be a part of making memories. We are looking for IPC Marketing Sales Professionals and welcome you to be a part of the Myrtle Beach team. Hilton Grand Vacations has several properties in Myrtle Beach, one of the fastest-growing coastal regions in the Southeast, offering an exceptional quality of life paired with a thriving business community. Known for its pristine 60 miles of stunning coastline, Myrtle Beach balances natural beauty with modern conveniences, including excellent schools, diverse dining, world-class golf, and year-round recreation. Myrtle Beach offers a welcoming community, a favorable cost of living, and access to both leisure and professional opportunities, making it a destination where careers and lifestyles flourish.
ABOUT US
: Lead future and existing Club Members to their ultimate vacation lifestyle by joining our world-class Sales Team. With more than 300,000 Club Members, a remarkable global presence, and Front Line (Action Line) Sales Professionals, Hilton Grand Vacations welcomes you to be a part of the travel opportunities to suit nearly every vacation type and interest. Hilton Grand Vacations offers high-income potential for top-performing sales associates. Top Sales Executives have a passion for our vacation ownership program, a desire to help discerning travelers explore the world, and they are adept at explaining the benefits of the Hilton Grand Vacations experience to potential Club Members. Join a team where success is rewarded and growth is guaranteed. We're looking for driven and personable Vacation Ownership Sales Professionals to join our expanding Hilton Grand Vacations team in beautiful Myrtle Beach. Here's why you'll love it here! Excellent benefits that start Day One (medical, dental, and vision)! 401(k) with Employer matching Employee Stock Purchase Program Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts Perks at Work Discount Program And so much more!ABOUT THE JOB
: Hilton Grand Vacations has several properties in Myrtle Beach where we are hiring IPC Marketing Sales Professionals.Responsibilities:
- Responds to guests in a timely manner and represents HGV's Cultural Values.
- Maintains a positive demeanor with everyone at all times.
- Develop professional relationships with hotel staff and adhere to protocol standards.
- Distribute approved promotional information and incentives to guests that meet tour site qualifications.
- Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Confirms appointments with guests to ensure tour shows for presentation.
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Maintains established Minimum Performance Standard on monthly basis.
- Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.
ABOUT YOU
- Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
- Professional appearance and demeanor.
- Be motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
- Excellent interpersonal and guest relations skills.