This is a Full-time position located in the Tour Operations Department having variable/flexible working hours to include weekends, holidays, evening, and overtime as needed.

RESPONSIBLITIES

Under the supervision of the VP of Archives and Exhibits and the

Tour Operations Supervisors:

• Provide a quality tour to guests at Graceland in various positions through both verbal spiels and through audio equipment.
• Assist with the audio equipment by delivering instruction to guests and assist with any problems that may occur.
• Greet guests, provide excellent guest service, answer questions and direct them to proper locations.
• Assist with inspection of work area/equipment and provide a daily report of repairs and concerns to supervisors.
• Assist with SRT and VIP tours as assigned.
• Assist guest in all types of situations including emergency situations; administer First Aid when required.
• Research information as required.
• Assist in other duties as necessary or assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

Ability to cope with a heavy workload; excellent communication and interpersonal skills are essential; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to be flexible and adaptable to all types of situations.

PHYSICAL REQUIREMENTS

Ability to stand and walk for long periods of time; ability to lift boxes weighing up to 25lbs; ability to consistently lift 30lbs throughout the day; ability to stoop and reach; ability to climb stairs; good clear speaking voice is essential.

SPECIAL CONDITIONS

No smoking or eating in the work area; uniform is required.

CONDITIONS OF EMPLOYMENT

Work flexible hours and overtime as needed; ability to work in all types of weather conditions.

Pay:

$16.00 per hour

Benefits:

Employee assistance program Employee discount

Work Location:

In person