F&B Attendant

Job Description

• Product Knowledge o Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology. o Able to articulate in-depth type of food and drinks including flavors and ingredients. o Knows the casino floor plan, including machine and/or table layout in the assigned areas.
• Food Standards and Compliance o Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.

o Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery. o Ensures all health regulations are maintained to prevent food borne illnesses. o Ensures a clean, safe, and hazard free work environment is maintained.

• Beverage Station Functions o Interacts with guests on the casino floor. o Listens to guest requests and makes recommendations on drink requests. o Prepares non-alcoholic drinks and serves them guests. o Keeps supplies stocked, fills ice bins as necessary, makes/empties coffee, maintains nozzles and wipes down/sweeps area.
• Expediter/Busser Functions o Verifies the ticket with server's name and sets up server's exact order(s) for pick-up by server.

o Verifies the quality of food. o Occasionally, when requested, expedites order to appropriate area and places on jack stand/carts in the server's station with proper ticket. o Adds the appropriate garnishes to orders, such as au jus, guacamole, or sour cream. o Rotates inventory including breads, condiments, consumables and perishables. o Replenishes kitchen area with dishware and utensils from the dishwashing area. o Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares in areas assigned.

• Banquet Server Functions o Participates in the set-up and tear down of each function by referring to the banquet sheets as provided. o Removes all dishes, glassware and unused items from tables as necessary. o Distributes drinks and cocktails to guests. o Distributes food to guests or may direct and assists guests in the serving lines. o Cleans ash trays and busses tables when necessary.
• Communication o May utilize a handheld electronic device to monitor service requests and ticket times. o May utilize a radio or blue tooth device to communicate with Food and Beverage personnel. o Effectively communicates and works closely with other FB Attendants, including Food and Beverage personnel, in order to deliver prompt and excellent service.
• Other Duties o Uses point-of-sale (POS) tickets to prepare non-alcoholic and food orders to specifications. o Provides assistance with food preparation or other kitchen duties as needed. o Promotes and maintains positive public/employee relations at all times. o Attends all mandatory meetings as directed. o Performs all related and compatible duties as assigned.
• Does not provide supervision to others.
• High school diploma, vocational training or the equivalent preferred.
• Food Handler's Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 0 to 2 years of related experience and/or training.
• Excellent written, verbal and interpersonal communication skills.
• Strong guest service skills and attention to detail.
• Ability to deal with diverse personalities.
• Ability to work in a fast paced, high activity environment.
• Ability to multitask, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California's largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!

• Benefits vary for PT and FT employment