A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
Our Server is responsible for providing prompt and courteous service to all restaurant guests, including taking orders, suggestive selling, serving food and beverages, and clearing tables. This position is instrumental in creating an environment of luxury, attention to detail, and executing service standards that captivates and wows our guests. The Server must continually seek opportunities to create memories by anticipating guests needs, exceeding expectations, and building relationships.
Duties and Responsibilities:
Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list to assist guests and answer questions accurately. Ensure sequence of service is followed for all guests. Greet guests, take food and beverage orders, and suggestively sell. Serve food and beverages, ensuring timeliness, completeness, and accuracy. Accommodate guests' special requests whenever possible. Maintain tables by clearing finished plates, glassware, silverware, trash, and other items. Polish and set up china, glassware, silverware, and service items. Stock clean linen and discard used linen. Set up and empty trash and recycling. Set up and stock condiments and side stations. Set up, maintain, and break down beverage stations. Follow all food safety, sanitation, and alcohol service laws and regulations. Participate in meetings to learn about global programs, new products, and procedures, and to discuss areas of opportunities, special events, and other activities. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, and amenities (among other things) to proactively assist guests. Resolve guest complaints using property procedures. Work as a team, helping all employees to complete the required activities to ensure we deliver exceptional service. Participate in pre-shift meetings on each shift. Any other duties assigned.
Requirements:
Physical Requirements:
Must be able to stand, walk, lift, and bend for extended periods of time. Must be able to bend and lift up to 40 lbs. Role may include job duties or tasks requiring repetitive motions. Exposure to hot kitchen elements or cleaning materials.
Skills/Experience:
Previous work experience in service for at least 2 years; experience in a fine dining restaurant or membership-based company a plus. Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy. Ability to work evenings, weekends, and holidays, as needed. Must have valid, non-expired Food Handlers' card.
