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The Sea Ranch Lodge
Cocktail Server
Career Insights for Waiter / Waitress
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Based on California data
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What they do
A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
$33,929 / year median in California
+11% projected growth
Job Description
The Sea Ranch Lodge is seeking a Cocktail Server to join our team!
ESSENTIAL PURPOSE
To take food and beverage orders from Bar + Lounge guests, retrieve the same from the kitchen, and serve to guests in an efficient and professional manner.ESSENTIAL DUTIES
- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Manager, when necessary, to ensure customer satisfaction.
- To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
- To greet guests at table and present specials of the day
- To adhere to service sequence standards (greeting within one minute, first round within 3 minutes, upon returning from first round inquire as to questions regarding the menu)
- To maintain tables throughout service, ensuring that table is kept current.
- To run food as needed.
- To communicate with the bussers in a courteous and productive manner to insure exceptional guest service.
- To follow all specified procedures to provide prompt, efficient and friendly customer service to restaurant guests, including suggestive selling of menu items and wine list; taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
- To make the Manager aware of all guest comments and complaints.
- To satisfactorily perform, as directed, all routine opening and closing side duties.
- To assist to remove used dishes from guest tables.
- To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
- To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the Toast computer system.
- To represent and market The Sea Ranch Lodge in a positive and professional manner as requested and continually promote The Sea Ranch Lodge internally and externally by attending special events when requested and building relationships both on and off property.