A Waiter or Waitress takes orders and serves food and beverages to customers in restaurants. Answers customer questions about menu items, prepares checks and collects payment, and assists with clearing dishes and tables. May work in banquet or dining halls.
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JOB DESCRIPTION
Server
REPORTS TO
Restaurant Property Manager SUMMARY:
Servers are key in creating a truly great experience! Our Servers have a passion for people, service, food and wine and are responsible for delivering gracious hospitality. Servers operate extremely efficiently, providing team-based service and positive and memorable guest experience. Servers must be able to multitask and provide excellent communication with team members and guests
ESSENTIAL FUNCTIONS
Anticipate and attend to the Member's needs and desires immediately. Maintain your appearance in accordance with the Club's grooming standards. Maintain a harmonious relationship with other members of the F&B team. Acquire a full knowledge of the Clubs F&B service policies and procedures. Maintain superior levels of F&B service to Member's & their Guests. Monitor food quality and quantity as it relates to portion control. Promote the selling of food and beverage items. Prepare, mix and dispense non- and alcoholic beverages & cocktails. Take food and beverage orders. Delivering food and beverages to Members in a timely fashion. Delivering and clearing plates. Perform wine service operations of presenting, opening and pouring. Have working knowledge of the point-of-sale system. Clean, wipe, and maintain all service areas. Comply with the Clubs standards when producing and dispensing food and beverages products. Maintain an acceptable degree of knowledge about food and beverage products on the menus. Participate in all rostered theoretical and on-the-job training sessions. Be able to operate and make all coffee and tea products, including espresso & cappuccino to the high level of standard required. Comply with all the Club's operational policies & procedures. Ensure that all areas are stocked in accordance with established par levels to include bar refrigerators and other storage areas.
Other Duties:
Be able to report effectively on all operations to the manager(s). Maintain a clean and safe working environment. Complete all assigned opening and closing duties. Attend all scheduled team meetings. Perform any other duties as directed by supervisor or manager(s). Knowledge and Skills Familiarity with food safety standards, basic POS systems, and table service procedures. Strong communication and interpersonal skills. Excellent time management, multitasking, and decision-making abilities. Proven customer service experience with a focus on guest satisfaction. Abilities Ability to work effectively with guests, team members, and management. Ability to remain calm and professional in a fast-paced environment. Ability to follow instructions and adapt to changing priorities. Physical Demands Ability to lift and carry up to 25 lbs. Frequent walking, standing, bending, and reaching. Ability to work on feet for extended periods. Manual dexterity for handling trays, utensils, and cleaning tasks. Work Environment / Conditions Exposure to hot and cold temperatures, cleaning chemicals, and food allergens. Regular interaction with the public. Fast-paced environment with frequent interruptions and high energy demands.
OTHER:
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the discretion to review as duties and responsibilities change with business necessity periodically. Essential job functions and any other functions are subject to modification at any time, with or without notice. Seacrest Southwest is an equal-opportunity employer and drug-free workplace.
ADA:
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
Disclaimer:
This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.
